How to complain to AliExpress store?Buyer complains AliExpress seller sells fake channel

As an AliExpress user, how should I complain to the store when I encounter an unreliable merchant?

Many newcomers have also mentioned this issue.

So, today we will talk about the content of the AliExpress complaint store.

Friends who want to know, you can take a moment to find out.

How to complain to AliExpress store?

Complaint Box: [email protected] Please refer to the following format to report.

Title: Search Conduct Complaints.

Message body:

• 1. Search type: For specific types, please refer to the listed search fraud behaviors.
• 2. Search id.
• 3. Screenshot of the search page.
• 4. Introductory instructions.
• 5. Complainant information: member id, contact information.

Search bad behaviors include:

• 1. The random placement of black five.Orders, supplementary chains, gifts, new products, etc. exist on the Internet as special products, but they are not placed in the designated release category according to regulations. This kind of deduction is not low.
• 2. Redistributing goods, maliciously publishing the same product as multiple products for sale.
• 3. Reopen the trumpet account and maliciously note multiple accounts to release the same product for sale.
• 4. Misuse of product labels and words, irrelevant names and terms set in the product title, word, brief description, description, etc., to attract more people's attention or mislead browsing, these are not allowed by the platform.
• 5. Misplaced publishing categories, publishing in inappropriate categories or setting errors will affect the accuracy of category tables and screening, and thus affect the purchasing experience of users.
• 6. AliExpress sellers sell fakes.

Of course, you can also report these issues to the platform's customer service, so that you can get the corresponding effect, but you need to provide good evidence.

If an AliExpress seller is complained by a buyer, how should it be resolved?

1. Go to the backstage of the store, if there is a number in "Punishment pending appeal", you can click directly to check it.It can also be viewed through the menu bar of "Operating Performance".

2. Click "My Punishment", you can see the case number, click "Appeal" on the right, select the complaint ticket number, tick the small box that appears on the left, and then click "Initiate Counter Notification".

3. Next, you will enter the "Initiate Counter Notification" page, fill in the information, such as the contact number, and the information that can prove non-infringement,CopywritingWait.Click the "Submit Counter-Notification" button when completed.

4. After submitting, it will prompt "Counter notification has been successfully initiated".Then it works.As long as the materials submitted by everyone are sufficient, a fair ruling can basically be obtained.

In fact, if AliExpress wants to complain about the store, you can pass the email address we gave to report the other party.

Of course, it depends on the specific situation. Secondly, you can also find the platform's customer service, but you need to provide evidence, otherwise the platform will not arbitrarily punish you. Therefore, important evidence such as chat records must be provided.