What is the most common in the operation of cross-border e-commerce platforms?Communicate and answer customer complaints

It's common to encounter problems with customers, but it's also a tricky one, especially with some unreasonable sellers.

OnE-commerceIn the operation of the company, if you encounter such a customer problem, how to solve it?

What is the most common in the operation of cross-border e-commerce platforms?

Let’s analyze several customer problems that e-commerce companies often encounter in their operations.

What should I do if the buyer complains that the goods are not received?

If seller sends regular mail without tracking number.This has the advantage of saving costs, but it also has a disadvantage.

After the goods are delivered to the mailing company, neither the customer nor the customer can find the information of the goods, but from the current point of view, even if there is a packet loss rate, it is not high.

If the customer does not receive the goods, please check the average arrival time for that country first.

If the goods are not received within the specified time, the seller can directly tell the buyer what day the goods were shipped and which shipping method they used, if possible, please wait patiently for a few days, it may be delayed on the way.

There is also a more serious situation, that is, the goods have been signed for.

• At this time, it is necessary to check whether some information is consistent.
• At the same time, see if any relatives or friends can help sign the receipt.
• Also check that the shipping address is correct.

The buyer complained that the quantity of the goods was small after receiving the goods

This is also more common for buyers.

• There are two main solutions to this, one is compensation, and the other is reissue.

The other is because the buyer bought a lot of things, and the buyer packaged and sent them separately.

• If one package has already arrived, please wait patiently for the other, believing that the other will arrive soon.

The last case is that the seller did not ship less.

• At this time, you should ask the seller if the packaging is damaged when receiving the goods, or if it is lost during transportation.
• If this happens, you need to be patient and wait to negotiate a refund or exchange with the buyer.

Last but not least, there are some buyers who have personal problems and make money this way.

• If you encounter such a problem, be sure to attract the attention of the seller.
• Finally, you can also block this person.