In what situations can Amazon sellers file a claim?How sellers appeal the claims process

If AmazonE-commerceThe seller itself is not responsible, but what if the returned item is damaged or lost?Claim directly from Amazon! !

There are many ways to claim, and different situations have different claim mechanisms.

How Amazon sellers appeal the claims process

Below are the specific steps for both types of claims.

1. Sellers can choose different claim paths according to their needs.
2. Open HELP in the background and scroll to the bottom "Need More Help".
3. Click on "I want to open a shop".
4. Select the "Find problems in menu bar" option at the bottom.

Next, we need to switch to English.This feature is not supported in Chinese.

What I want to say here is that when opening a case, you must select the "English" interface.The authority of English customer service is far greater than that of Chinese customer service.Many questions have been sent to the Chinese customer service center, but none have been resolved.

The "SAFE-T" function requires further explanation.

It is a claim management function that Amazon opened for sellers in 2017. This function mainly allows sellers to choose a claim when there is a dispute over a return.

Regarding this, the seller policy of the Amazon platform has made a detailed description: when the seller is deemed to have made a claim without any error, the claim amount will be compensated.

In what situations can a seller file a claim with Amazon?

This requirement mainly involves the following three situations:

1. First, Amazon believes buyers are abusing Amazon's return refund policy.
2. Second, Amazon provided labels for returned mail, but the product was lost during the return process.
3. Again, the seller purchased the delivery service that requires a signature through the "delivery service on behalf of the buyer".The tracking information shows that the delivery has been completed, but the seller claims that the package has not been received.

• Fill in a series of order numbers and descriptions required by Amazon on the right side of the image above to submit a claim directly.
• There is also a claim situation where Amazon's FBA warehouse has damaged the seller's inventory, or the seller's inventory has been lost.How can a seller make a claim?

The basic flow is the same as above.

1. Once in the "Get Support" page, select "Bad Inventory in Warehouse or Inventory Lost in Warehouse"
2. Select the option on the right and choose whether it is missing or damaged.
3. Fill in the specific information in the pop-up interface and submit.

• Occasionally, Amazon will ask you to provide proof of certain items after submitting your materials.
• In most cases, a VAT invoice is required when purchasing this product.