How does online sales get customers to respond?How to get customers to place orders when responding to inquiries?

How to respond to customers when doing online sales before customers place orders?

On the Internet, when a customer takes the initiative to contact you, it means that he is already interested in your product/service.

?How to let customers place orders when responding to inquiries?

So how do you respond to keep your customers?

Responding to customer information skillfully is the key to online transactions.

?Responding steps for online sales

What to do if a customer asks if they haven't placed an order?

Step 1:Introduce yourself/company background & ask and understand customer problems.

• Let the customer know you, and you also understand the customer's needs and problems.
• a photo.Example: Photos of products or services.
• The performance of your product improves customer confidence.

Step 2:Product/service details, let customers know that your product/service can help them.

• Let customers know what the improvement/benefits will be after purchasing your product/service.
• 写上Copywritingbenefits (bullet point)
• Attach photos/videos to let customers know more about your product/service

Step 3:Follow up & customer testimonials to improve customer confidence.

• Make customers feel like they're taking advantage, but also have a sense of urgency to make a decision right away.
• Example: The offer is only for this month, only for the first 100 people, free shipping...
• Attach a photo of the product/service packaging.

? How to get customers to respond to online sales?

How to improve the response rate of inquiries?

Replying to the customer's email is very critical in the first letter, just like the first impression, sometimes it is "the appearance of the person".

Many buyers filter their responses based on your first email response, so it's important to us.

A few things to keep in mind:

1. Professionalism of the reply:

When you reply to the email, do you really know your product, and do you have a clear understanding of the product parameters, functions, certifications, solutions, etc. mentioned by the guests.

If a salesman is not familiar with the product, how can you make the customer believe in you? No one wants to hand over their body to an intern for treatment, and the customer is also in the same psychology.

2. Create "highlights":

If there are no outstanding highlights in the reply emails, how to impress the guests in the numerous email piles? Impressions of Shenzhen.

It can be roughly noticed from the following aspects:

• A. Company introduction: When introducing the company, you can "brighten" the company's scale, exhibition status, well-known customers, research and development capabilities, and certification status. These are all aspects that can allow guests to add points to you.
• B. Professional quotation: According to the previous analysis, customers in different countries and different identities have different price sensitivity, so the quotation should be treated according to the specific situation, and the personalized quotation should be given according to the order volume, delivery time, different seasons and trade terms. , and of course leave room for quotes.
• C. Clear picture: If the customer wants a picture, it must be a clear picture, and there are many different directions, "a good picture is a silent salesperson", but pay attention to the size of the picture, which is convenient for customers to browse and take over.
• D. Set up a signature file: Make a signature file with your company's address, phone, MSN, website, email, and company logo, which highly reflects professionalism.This is a place that many salespeople ignore. This alone can leave a unique impression on customers. Foreigners like the new and hate the old, and pursue personalized things.

3. Be polite

A. Format specification: Many people ignore the font size, format arrangement, etc. in an email. This is like dressing alone, not paying attention to the overall image, and casual matching will give people a bad impression. The same email does not consider Visitors will be disgusted by the feelings of the viewers.

B. The subject is clear: If you do not pay attention to the title of the reply email, it will cause customers to think it is spam and delete it all the time. Available: company name + for product name, etc.

C. Principles of the 4Cs

4C refers to Customer (customer), Cost (cost), Convenience (convenience) and Communication (communication).

Business people pay attention to efficiency. If you write something like "lazy woman's feet are long and smelly", it is equivalent to making money and killing people. Therefore, it is necessary to be concise and clear. In addition, there should be no wrong words and grammar in the mail.

D. Polite tone: When doing business, you should pay attention to "being kind and making money". The so-called "making friends before doing business" should not be too rigid. Learn to use some imperative sentences to express euphemism. In addition, you should pay attention to the name. After all, some customers are very concerned about it. .For some that cannot meet the needs of customers, don't refuse in one breath, and don't avoid talking about it.Instead, you should express what you mean gracefully, or give the customer an unsatisfactory explanation.

There are many more small details about online sales that I want to share with you.

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more to comeWeb PromotionDetails of the sale, would like to share with you.

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