What is the difference between AliExpress and Taobao?How the platform handles returns and exchanges

OnE-commerceReturns and exchanges are the most common types of services when shopping on the platform.

as a foreignE-commerceOn the platform, AliExpress's return and exchange process is similar to that in China.

The similarities and differences between them will be briefly introduced below.

XNUMX. If the order is not shipped when applying for return or exchange

Sellers can ask buyers to apply to cancel the order.

After confirming the cancellation, the platform will automatically refund the payment to the buyer.

When canceling an order, if it is the buyer's reason, it will not affect the seller;

If it is the seller's fault, if the store agrees to cancel, it becomes a so-called no-sell transaction.

Once such transactions and non-sales behaviors have accumulated to a certain number, the platform will give titles and other processing according to the severity.

Therefore, the seller's most concern should be to try to let the buyer choose his own reasons, which is the same asTaobaoalmost.

XNUMX. If cancelled after delivery

As a buyer, it is possible to apply for a partial or full refund (dispute).

Once agreed, the payment will be automatically distributed through the platform and returned to the buyer.

There are a few things to note though:

• (1) Refund (Dispute) After the seller's consent is obtained, the dispute rate will be automatically calculated for the order at this time.There is no bottom line to the dispute submission rate.Generally, there is a certain threshold, and if it exceeds a reasonable value, it will have an impact.After the incident, sellers need to always pay attention to the changes in the indicator of "Seller Service Rating - Dispute Rate", which is different from Taobao.
• (2) Within five days after the buyer initiates a refund, the seller must choose to accept or reject the buyer's dispute as appropriate.If the response time exceeds the time specified by the system, the system will automatically execute the refund amount according to the buyer's request.

After half a month after the order transaction is completed, the buyer will not be able to apply for a refund in the order.

If the buyer and the seller agree on a refund plan, the seller can contact the human customer service and let the official help solve the problem by providing the refund information agreed by both parties.

It is worth noting that sellers cannot guide buyers to transfer payment directly to their own accounts through offline or other means.The platform is not responsible for the subsequent transaction risks caused by this, similar to Taobao.