Kalozera wa Nkhani
- 1 Chofunikira cha SOP: osati kuyimitsidwa, koma kubwereza kopambana!
- 2 Chinsinsi cha kugwira ntchito kosavuta kwa kampani ndikuti antchito onse azitsatira SOP!
- 3 Private Domain SOP: Zochita zisadalirenso "metaphysics"!
- 4 Kuwongolera kwa SOP kwa Yu Donglai kumasintha miyoyo
- 5 Popanda SOP, muyenera kudikirira "kuwongolera ozimitsa moto"!
- 6 SOP yochititsa chidwi kwambiri iyenera kusinthika mosalekeza!
- 7 Ndiye mumayamba bwanji kupanga SOP? Ndikuphunzitsani masitepe anayi!
- 8 Fomu ya template ya SOP + nkhani yothandiza
- 9 SOP si njira chabe, komanso nzeru za kasamalidwe ka bwana!
- 10 Kuti tifotokoze mwachidule, ndi zinthu ziti zofunika zimene tinakambirana?
Kodi ndondomeko ya SOP ikutanthauza chiyani?
Nkhaniyi sikuti imangokulolani kuti mumvetse bwino mfundo zazikuluzikulu zamachitidwe oyendetsera ntchito, komanso imapereka zochitika zenizeni kuti zikuphunzitseni pang'onopang'ono momwe mungapangire dongosolo la SOP logwira mtima la kampani yanu, kupititsa patsogolo kayendetsedwe ka gulu, kupanga kasamalidwe kosavuta kwa mabwana, ndi kukhala ndi antchito kuti azidziyendetsa okha ndikukhazikitsa miyezo!
Osaimba mlandu antchito anu chifukwa chosadalirika, ndichifukwa simukumvetsa zomwe ndondomeko ya SOP ikutanthauza! 🔥
Kodi mumadziwa? Ogwira ntchito amagwera mumsampha tsiku lililonse, osati chifukwa chopusa, koma chifukwa simunawaphunzitse momwe angapewere.
Kodi ndondomeko ya SOP ndi chiyani kwenikweni?
Kuyiyika mu sentensi imodzi:SOP (Standard Operation Procedure), lembani udindo uliwonse, ntchito iliyonse, ndi sitepe iliyonse momveka bwino, kotero kuti aliyense amene angachite izi akhoza kuzichita monga kukopera ndi kumata!
Zikumveka zosavuta, koma ndi anthu ochepa omwe amamvetsetsa SOP.
Mabwana ambiri akamatchula za kasamalidwe, amangonena kuti: "Muyang'anire bwino", "N'chifukwa chiyani nthawi zonse amalakwitsa", "Ndamuuza kangati?"
Koma vuto siloti anthu sali abwino ayi;Njira yosadziwika bwino!
Chofunikira cha SOP: osati kuyimitsidwa, koma kubwereza kopambana!
Aliyense amaganiza kuti SOP imagwiritsidwa ntchito kuwongolera antchito, koma izi ndizolakwika!
SOP yabwino kwambiri ndi yomwe imasintha chidziwitso kukhala miyezo kuti ena aphunzire mwachangu, ayambe mwachangu, ndikupanga zotsatira mwachangu!
Mwachitsanzo, ngati mutalemba ntchito woimira makasitomala atsopano ndipo SOP yalembedwa bwino, adzatha kuthana ndi 80% ya nkhani tsiku loyamba;
SOP sinalembedwe bwino ndipo akuwonekabe ngati wantchito watsopano atagwira ntchito kumeneko kwa miyezi itatu.
Ngati njira yogulitsira yomwe mwafotokozera mwachidule pambuyo pa zaka khumi zogwira ntchito molimbika ikhoza kusinthidwa kukhala SOP yomwe aliyense angathe kubwereza, izi zidzakhala "katundu wamakampani" weniweni!
Chinsinsi cha kugwira ntchito kosavuta kwa kampani ndikuti antchito onse azitsatira SOP!
Sindikukokomeza, koma m’makampani ena, pafupifupi palibe amene amagwira ntchito mowonjezereka, ndipo palibe amene amachita misonkhano tsiku lililonse kuti atsutsane.
Chifukwa chiyani?
Liwu limodzi lokha:Lembani!
SOP iyenera kulembedwa paudindo uliwonse, ndipo ikatha kulemba, iyenera kuwunikiridwa ndikusinthidwa pafupipafupi.
Ma SOP ena amalembedwanso kuchokera pa pepala limodzi la A4 kukhala masamba ambiri a PDF, kenako amasinthidwa kukhala njira yowonera pa intaneti kuti aliyense amene abwere amvetsetse ndipo aliyense amene angawone azitha kuzigwiritsa ntchito.
Pali mavuto ocheperako tsiku lililonse, zolakwika zocheperako, ndipo kasamalidwe kamakhala kosavuta.
Bwana ndi waulesi kulimbikitsa anthu kugwira ntchito. Njira zimangogona pamenepo ndikulankhula kuposa ine.
Tsopano tiyeni tiyambe kuchita!
Private Domain SOP: Zochita zisadalirenso "metaphysics"!
Ponena za madera achinsinsi, ndikudabwa ngati mudasokonezedwapo ndi "olamulira achinsinsi" osiyanasiyana.
Kodi zilembo, fission, ntchito zoyengedwa, zochitika zapaintaneti...
Koma mwazindikira:Chifukwa chomwe domain yachinsinsi imakhala yovuta ndikuti aliyense amagwira ntchito mosiyana!
Aliyense kasitomala kasitomalaZolembaNdi zosiyana. Dera lirilonse liri ndi malamulo osiyana, ndipo ndondomeko ya ntchito iliyonse imakhala yosiyana, choncho zotsatira zake zimakhala zosokoneza!
Chifukwa chake, magulu ambiri otsogola achinsinsi tsopano atembenuza kale njira zawo zonse kukhala ma SOP!
monga:
- Mukapeza makasitomala atsopano, ndi mawu ati omwe ayenera kutumizidwa mkati mwa maola atatu
- Ndi mapindu ati omwe adzayambitsidwe pa tsiku la 7?
- Zimatenga nthawi yayitali bwanji kuti wosuta akhale chete asanayambe kutsegula? Kodi yambitsa?
- Momwe mungatsatire kamvekedwe ka magwiridwe antchito ammudzi ndi momwe mungapangire zolemba
Mupeza kuti: ngati malo achinsinsi alibe SOP, ali ngati galimoto yothamanga yopanda chiwongolero. Ikathamanga mwachangu, m'pamenenso imakhala yosavuta kugubuduza!
Kuwongolera kwa SOP kwa Yu Donglai kumasintha miyoyo
Mu 2014, mnzanga adakumana ndi Yu Donglai, wazamalonda wochokera ku Xuchang, mwamwayi.
Panthawiyo, Pang Donglai sanali wotchuka monga momwe amachitira masiku ano.
Koma mnzangayo atapita kusitolo yawo koyamba, anadabwa kwambiri.
Pali miyezo ya khalidwe la wogwira ntchito aliyense;
Njira iliyonse ili ndi zolemba zolembedwa;
Kuseri kwa chochitika chilichonse, pali gulu lathunthu la SOPs kuti lithandizire!
Ndipamene ndinazindikira kuti bizinesi sidalira anthu aluso, koma pamakina aluso!
Mnzanga atabwerera kunyumba, adayamba kulemba SOP movutikira.
Pambuyo pake, zochita zonse za makasitomala, ntchito iliyonse m'nyumba yosungiramo katundu, ndondomeko iliyonse yobwezera ndalama ... zonse zinalembedwa mu bukhu la ntchito.
Chifukwa chomwe kampani ya bwenzi langa ili yokhazikika lero ndikuti mbewu zomwe zidabzalidwa panthawiyo zamera.
Popanda SOP, muyenera kudikirira "kuwongolera ozimitsa moto"!
Kunena zowona, makampani ambiri akuvutika chifukwa alibe ma SOP.
Tsiku lililonse timakakamira mchitidwe woipa wa “chinachake chimachitika → kupeza wina → lankhulani naye → konzani → chinachake chimachitikanso”.
Mukuganiza kuti ndi vuto la antchito, koma kwenikweni ndi abwana amene sanakhazikitse ndondomekoyi bwino.
Mukuganiza kuti mutha kuthetsa vutoli polemba anthu ntchito, koma kwenikweni simumawapatsa ngakhale miyezo ya momwe angachitire.
Pali SOP,Njira yoyamba yosinthira kampani kuchokera ku "ulamuliro wa munthu" kupita ku "kuwongolera mwadongosolo"!
SOP yochititsa chidwi kwambiri iyenera kusinthika mosalekeza!
Anthu ambiri amalemba ma SOP kenako amawataya pambali. Sakhudzidwa kwa zaka zingapo ndipo antchito amayenera kuwayang'anabe ndi galasi lokulitsa.
Izi sizimatchedwa SOP, zomwe zimatchedwa "zikhalidwe zachikhalidwe"!
SOP yothandiza iyenera kubwerezedwa pafupipafupi!
Mwachitsanzo, timakonza "msonkhano wokhathamiritsa" mwezi uliwonse, ndipo dipatimenti iliyonse imayenera kupereka malingaliro pomwe zinthu sizimakhazikika, zochedwa, kapena zovuta, ndikuzikwaniritsa!
Ngati SOP yaudindo imakongoletsedwa miyezi itatu iliyonse, kusiyana kumakhala kofunikira pakatha chaka.
Ndiye mumayamba bwanji kupanga SOP? Ndikuphunzitsani masitepe anayi!
1. Ntchito yosokoneza
Lembani mndandanda wa ntchito zonse zomwe zili pa udindo.
Mwachitsanzo, ntchito yamakasitomala: kulandira ogwiritsa ntchito atsopano, kuyankha mafunso, kusamalira madandaulo, ntchito zogulitsa pambuyo ...
2. Yenga masitepe
Ntchito iliyonse imagawidwa mwatsatanetsatane, ndipo miyezo ndi njira zodzitetezera zimayikidwa.
Mwachitsanzo, "Takulandirani ogwiritsa ntchito atsopano":
- Gawo 1: Mwalandiridwa
- 2: Kumvetsetsa zofunikira
- Khwerero 3: Tumizani kope loyambitsa malonda
- Khwerero 4: Sungani zambiri za kasitomala
3. Pangani ma templates ndi mafomu
Pangani mawonekedwe a SOP. Osangolemba zolemba. Onjezani zithunzi, makanema, ndi ma tempuleti kuti anthu azimvetsetsa pang'ono!
4. Kusintha kobwerezabwereza
Unikani kamodzi pamwezi, sonkhanitsani ndemanga za ogwira ntchito, ndikusinthanso ndikubwerezanso munthawi yake kuti SOP ikhale yamphamvu kwambiri!
Fomu ya template ya SOP + nkhani yothandiza
Zotsatirazi ndi zazifupi, zomveka, komanso zosavuta kumva SOP template + chiwonetsero chamilandu, chomwe chingagwiritsidwe ntchito mwachindunji pazochita zenizeni👇
✅ SOP yothandiza template (yogwiritsidwa ntchito paudindo uliwonse)
| Gawo Nambala | Mutu waudindo | Njira zogwirira ntchito (malangizo atsatanetsatane) | Miyezo/Zofunikira | Njira zopewera | Munthu Wodalirika |
|---|---|---|---|---|---|
| 1 | Kulandira makasitomala atsopano | Tumizani uthenga wolandila kwa makasitomala ndikudzidziwitsani mokhazikika | Malizitsani mu mphindi imodzi | Liwu laubwenzi, palibe maulalo otsatsa | Customer Service A |
| 2 | Pezani zosowa za makasitomala | Gwiritsani ntchito mafunso omwe adakonzedweratu kuti mumvetsetse zomwe kasitomala akufuna | Mafunso ofunika osachepera atatu | Pewani kufunsa mafunso ambiri ndikupangitsa makasitomala kunyansidwa | Customer Service A |
| 3 | Limbikitsani zinthu zoyenera | Tumizani kopi yoyambira yofananira kapena ulalo wamakanema malinga ndi zosowa za makasitomala | Zosapitilira 3 zitha kukankhidwa | Pewani kutumizirana zinthu zambiri zomwe zimasokoneza makasitomala | Customer Service A |
| 4 | Kusonkhanitsa zambiri kasitomala | Pezani WeChat ID / nambala yafoni yamakasitomala ndikuyika chidziwitso mu CRM system | Chidziwitso chiyenera kukhala chokwanira komanso cholondola | Osaukakamiza pamene kasitomala akukana | Customer Service A |
| 5 | Zokonda zokumbutsanso | Khazikitsani chikumbutso chodzidzimutsa kuti muutsatirenso pakadutsa masiku atatu | Kukhazikitsa mu CRM system | Nthawi zambiri zotsatiridwa siziyenera kukhala pafupipafupi | Customer Service A |
🎯 Mlandu: Tchati Choyenda cha Community Operation SOP Flow (kutengera zochitika zamasiku 7 monga chitsanzo)
| Chiwerengero cha masiku | Tsatanetsatane wa ntchito | Tumizani nthawi | Zida/Zithunzi | Munthu wotsogolera | Njira zopewera |
|---|---|---|---|---|---|
| Day1 | Landirani oyambitsa atsopano + malamulo amagulu | Pasanathe ola limodzi mutalowa mgululi | Welcome Template V1 | Wothandizira Community | Malamulo a gulu ndi achidule komanso omveka bwino, akugogomezera kuletsa kutsatsa |
| Day2 | Tulutsani zopindulitsa zanthawi yochepa kuti mulimbikitse kutumiza ndikukopa ogwiritsa ntchito atsopano | 12 koloko | Chithunzi chojambula cha Fission PPT | Mwini gulu | Zolemba za zochitika ziyenera kukonzedwa ndikuwunikiridwa pasadakhale |
| Day3 | Ogwiritsa Q&A + masewera ochezera | 8 p.m. | Q&A script + ulalo wojambula wamwayi | Operation A | Mphotho siyenera kukhala yaikulu kwambiri, ndipo lingaliro la kutenga nawo mbali liyenera kugogomezeredwa |
| Day5 | Kankhaninso zopindulitsa + sonkhanitsani mayankho | 2 p.m. | Chikumbutso cha Welfare template | Ntchito B | Gwiritsani ntchito zida zamafunso kuti muwongolere mayankho |
| Day7 | Chidule cha chochitika ichi + chithunzithunzi cha phindu lotsatira | 7 p.m. | Chidule chachidule + chithunzi chotsatsira | Mwini gulu | Yamikani moyenerera ogwiritsa ntchito kuti awonjezere chidwi chawo |
Ngati kampani yanu ilibe mawonekedwe oterowo, sikuti antchito anu sakugwira ntchito molimbika, koma kuti sakudziwa choti achite! 😅
Koperani template iyi ndipo mutha kuyambitsa kasamalidwe kazinthu nthawi yomweyo kuti muwonjezere luso lanu! 🚀
SOP si ndondomeko chabe, komanso ndi kasamalidwe ka bwanaMafilosofi!
Chofunikira cha SOP ndichowona"Proceduralize" njira yoyendetsera bizinesi, monga momwe wolemba mapulogalamu amalembera kachidindo, makina okhwima, makina amatha kuyenda bwinobwino.
Utsogoleri ndi kulemba khalidwe la "anthu" mu "kachitidwe ka ntchito".
Kaya kampani ikhoza kukhala ndi moyo wautali ndikuyenda mokhazikika sizidalira kuti bwanayo ali ndi luso lotani, koma ngati yakhazikitsa dongosolo lolola "anthu wamba kutulutsa zotsatira zodabwitsa."
Dongosolo ili ndi SOP.
Kasamalidwe komaliza sikungodzipangira nokha, koma kulola dongosololi likugwireni ntchito.
Kuti tifotokoze mwachidule, ndi zinthu ziti zofunika zimene tinakambirana?
- Njira ya SOP ndi njira yokhazikika yogwirira ntchito, osati mwamwambo, ndipo ndiyo njira yamakampani.
- SOP yabwino ndiyotengera zochitika, kulola aliyense kupewa zokhota.
- Popanda SOP, oyang'anira kampani amatha kungodalira kukuwa ndi kulimbikitsa, ndikuzimitsa moto nthawi zonse
- Private domain SOP ndiye maziko a ntchito zachinsinsi. Pokhapokha ndi njira zomveka bwino zomwe kukula kungatsimikizidwe.
- SOP siinamalizidwe itangolembedwa. Zimafunika kuwunikira nthawi zonse ndikubwerezabwereza kuti zikhale bwino komanso bwino.
- Chofunika kwambiri, mabwana akuyenera kuchitira SOP ngati njira m'malo mongolemba zolemba zazing'ono.
Ngati mukufunanso kuti kampani yanu iziyenda pa autopilot ndikukhalanso ndi mantha;
Ngati mukufuna kuti antchito anu azichita ngati gulu lankhondo;
Ngati mukufuna kusintha kuchokera ku "wochita" kukhala "womanga dongosolo";
Chinthu choyamba chomwe muyenera kuchita ndikulemba mutu wa SOP yanu yoyamba!
(Zowona, mutha kugwiritsanso ntchitoAIzida zapaintanetiKuti muwongolere ndondomeko yanu ya SOP)
Bwanji osatsegula Excel ndikuyamba kulemba ndondomeko yanu yoyamba? Tsogolo lanu la "ufulu wodekha" limadalira chinthu ichi! 💻💼🔥
Yambani tsopano, kampani yanu ikuthokozani.
Hope Chen Weiliang Blog ( https://www.chenweiliang.com/ ) adagawana "Kodi ndondomeko ya SOP ikutanthauza chiyani? Ma templates othandiza + milandu idzakuphunzitsani momwe mungachitire mu sitepe imodzi✅", zomwe zidzakuthandizani.
Takulandirani kugawana ulalo wa nkhaniyi:https://www.chenweiliang.com/cwl-32679.html