Ithetha ukuthini i-KPI? Ungazibeka njani izalathisi zokusebenza eziphambili ezisebenzayo?

Ii-KPI aziyondlela imiselweyo, kodwa zisisixhobo esinamandla sokuchonga iingxaki.

Ucinga ukuba ii-KPIs ziyifomula yomlingo? Enyanisweni, zihlala zingumgibe omkhulu kwinkampani.

Xa abantu abaninzi bekhankanya ii-KPI, bacinga ngoko nangoko ngeetemplate ezahlukeneyo, ngokungathi ukwahlukanisa izalathisi zibe zincinci, ezineenkcukacha ezithe vetshe kuya kukhokelela ekunyukeni kokusebenza kweqela.

Kodwa inyani yile, ii-KPI azikhutshelwa nje kuluhlu lomnye umntu; kufuneka zimiselwe ngokusekelwe kwiingxaki ezithile ojongene nazo.

Ukuba ukopisha nje iindlela zokulinganisa zabanye abantu ngobuchule, kufana nokusebenzisa ummiselo womnye umntu ukunyanga isigulo sakho; isiphumo sidla ngokuba yinto echaseneyo noko ubukuceba.

Eyona nto iphambili kwii-KPIs sisibuko esibonisa iintsilelo ekusebenzeni kweqela lakho, kungekhona itafile entle.

Ithetha ukuthini i-KPI?

I-KPI imele iSibonakaliso sokuSebenza esiPhambili.

Luphawu lobungakanani olulinganisa indlela inkampani okanye iqela elisebenza kakuhle ngayo ekufezekiseni injongo ethile.

Ngamafutshane, ii-KPI zisebenzisa amanani ukukuxelela ukuba injongo ifezekisiwe na kwaye ingxaki iphi.

Ayisosixhobo sokuvavanya ukusebenza kuphela, kodwa sisixhobo esinamandla solawulo esikunceda ukuchonga iingxaki, ukuphucula iinkqubo, nokuphucula ukusebenza kakuhle.

Ngaphandle kwendlela ejolise kwiingxaki, ii-KPI ziya kuba zizinto ezisesikweni kwaye zibe yinqwaba yamanani angenamsebenzi.

Ii-KPI azizo iitemplate, kodwa ziindlela ezijolise kwiingxaki.

Abaphathi abaninzi bathanda ukusebenzisa ii-KPI "njengesixhobo esiqhelekileyo sokuhlalutya iingxaki".

Ngaphambili, ingeniso yokuthengisa kuphela yayihlolwa; ngoku yahlulwe ngokwezinga lokuguqulwa, inani labathengisi, ixabiso eliphakathi le-odolo, kwaye yahlulwe ngakumbi ngokwezinga lokucofa kwitshaneli nganye.

Ijongeka ngathi inobuchule kakhulu, kodwa eneneni, ayiqondi intsingiselo yokwenyani yee-KPIs.

Ii-KPI ezingaphezulu azingcono kangako; eyona nto ibalulekileyo kukujonga ingxaki ngokuchanekileyo.

Ukuba ingxaki yeqela lakho kuphela lizinga lokuguqulwa, kufuneka ugxile kuphela kuloo milinganiselo.

Ezinye iingxabano ziya kuphazamisa abasebenzi kwaye zibangele ukuba balahlekelwe yindlela.

Ungazibeka njani izalathisi zokusebenza eziphambili ezisebenzayo?

Eyona nto iphambili ekuseteni ii-KPIs "kukusebenza kakuhle," hayi "ukuqonda ngokupheleleyo."

1. Qala ngengxaki

Okokuqala, chonga iingxaki eziphambili zeqela.
Ingaba akwanelanga ukuthuthwa kwempahla? Izinga lokuguqulwa kwempahla liphantsi? Okanye izinga lokuthengwa kwempahla eliphantsi?
Kuphela ngokuchonga ingxaki apho sinokubeka khona izalathisi ezijoliswe kuzo.

2. Izalathisi mazibe nokulinganiswa.

Ii-KPI mazilinganiswe ngamanani.
Umzekelo, "ukuphucula ulwaneliseko lwabathengi" akucaci kakhulu, ngelixa "ukufikelela kwinqanaba eliqhelekileyo lophando lolwaneliseko lwabathengi eliyi-4.5 okanye ngaphezulu" kunokuba lula.

3. Lawula inani lezalathisi ukuya kwi-3 ukuya kwi-5.

Imilinganiselo emininzi kakhulu inokuphazamisa abasebenzi.
Iqela elincinci neligxile ngakumbi libavumela ukuba bagxile kwimiba ebalulekileyo.

4. Inxulunyaniswa neenjongo zesicwangciso-qhinga

Ii-KPI azinakwahlulwa kwisicwangciso senkampani ngokubanzi.
Umzekelo, ukuba injongo yenkampani kukwandisa isabelo sayo semarike, ngoko ke ii-KPI zayo kufuneka zisekelwe ekwandiseni imarike kunye nokuthengwa kwabathengi.

5. Uhlengahlengiso olutshintshayo

Ii-KPI aziguquki.
Njengoko imeko yemarike kunye nemeko yeqela itshintsha, imilinganiselo kufuneka ilungiswe ngexesha elifanelekileyo.

Iingcamango ezingaqhelekanga ze-KPI: Ukuhlalutya ii-KPI ≠ Ukusombulula iingxaki

Abantu abaninzi bakholelwa ngempazamo ukuba isitshixo see-KPIs siseku "kukuziqhekeza".

Bakholelwa ukuba xa izalathisi zichazwa ngokweenkcukacha, kokukhona ulawulo lusebenza kakuhle.isayensi,

Kodwa inyaniso kukuba, nokuba ezi zibonakaliso zineenkcukacha ezingakanani na, azisebenzi ukuba azizilungisi iingxaki ezisisiseko.

Umzekelo, ukuba intengiso yakho iyehla, isizathu sokwenyani sisenokuba lizinga eliphantsi lokuguqulwa kwentengiso.

Ukuba uyahlulahlula kuphela inani labathengisi, izinga lokucofa, kunye nexabiso eliphakathi le-odolo, ngaphandle kokujongana nomba ophambili wezinga lokuguqulwa, ngoko yonke imizamo yakho ayilunganga.

Injongo yee-KPIs ayikokwenza idatha ibonakale inomtsalane ngakumbi, kodwa kukukunceda ufumane unobangela wengxaki.

Isifundo seTyala: Izinga loGuquko yiMetric ephambili

Ukuba nicinga ukuba nilusaphoEzorhweboIntengiso yenkampani iye yehla kutshanje.

Indlela yokuqala abantu abaninzi abasabela ngayo kukwahlulahlula ingeniso yentengiso ibe yinani labathengisi, izinga lokucofa, kunye nexabiso eliphakathi le-odolo.

Kodwa emva kohlalutyo, ufumanisa ukuba ingxaki ikwizinga lokuguqulwa.

Ngoko ke, eyona ndlela ifanelekileyo kukuseta izinga lokuguqulwa njengeyona KPI iphambili.

Logama nje izinga lokuguqulwa lisanda, intengiso iya kulandela ngokwemvelo.

Le yeyona njongo yokwenyani yee-KPIs: ukuchonga ngokuchanekileyo iingxaki nokugxila kwizixhobo zokuzisombulula.

Isiphelo: ii-KPIIfilosofiukubaluleka

Ngokombono wam, ii-KPI azisisixhobo solawulo nje kuphela, kodwa zikwayindlela yokucinga.

Isikhumbuza ukuba eyona nto iphambili kulawulo asikobunzima bedatha, kodwa sisisombululo kwiingxaki.

Ulawulo olusebenzayo ngokwenene kufuneka lube lula kwaye luchaneke.

Ixabiso lee-KPI alikho kubuninzi bazo, kodwa kumgangatho wazo.

Ligunya "lokugxila" elivumela amaqela ukuba afumane impumelelo kwiindawo ezinzima.

Ngoko ke xa uphinda ujongana nee-KPI, khumbula: azizo iithempleyithi, kodwa ziinkemba ezibukhali, ezenzelwe ngokukodwa ukusika ingcambu yengxaki.

Isishwankathelo sokugqibela

1. Ithetha ukuthini i-KPI? Imela iSikhombisi sokuSebenza esiPhambili, esisetyenziselwa ukulinganisa ukufezekiswa kweenjongo.
2. Ii-KPI mazimiselwe ngokusekelwe kwiingxaki, endaweni yokukopa nje iitemplate.
3. Ii-KPI ezisebenzayo kufuneka zibe nokulinganiswa, ziqhagamshelwe ngokwesicwangciso, kwaye zilinganiselwe kwi-3 ukuya kwi-5.
4. Injongo yee-KPI kukuchonga nokusombulula iingxaki, kungekhona ukuqokelela idatha.

Amandla okwenyani ee-KPIs akwikukunceda uchonge kwaye usombulule iingxaki.

Ngoko ke, musa ukukhohliswa bubunzima bedatha. Endaweni yoko, sebenzisa ii-KPI njengesixhobo esinamandla sokujongana ngokuchanekileyo nangokuthe ngqo neengongoma zentlungu.

Thabatha inyathelo kwaye uqale namhlanje ukuba iqela lakho liqhube ii-KPIs ezineengxaki zokwenyani, kungekhona iitemplate zokuqhuba ukusebenza.

Le yindlela ephambili yokuba amashishini afikelele ekusebenzeni kakuhle nasekugqweseni.