Ungaphendula kanjani uma ikhasimende libuza kodwa lingafakanga i-oda? Xazulula isizathu esenza ikhasimende lingathengi ngemva kokubonisana

Ngisho namakhasimende athatha isinyathelo sokubonisana asanqikaza ukufaka i-oda ngemva kokufunda ngomkhiqizo:

• "Kodwa anginamali manje"
• "Ngisenayo mina, ngizokuthola sengiphelile"
• "Ngizocabanga ngayo kuqala"

Bese, ikhasimende livele lihambe buthule bese ulahlekelwa ikhasimende elingase libe khona!

Kungani amakhasimende engabeki i-oda lokuthenga?

ube okuhleUkubhala, Ngemva kokwenziwa kwezilungiselelo zokukhangisa, amakhasimende ngokuvamile awafaki i-oda lokuthenga, ikakhulukazi ngenxa yokuntula ukwethenjwa.

• Ngemikhiqizo eshibhile, ulwazi oluncane luyadingeka;
• Uma umkhiqizo ubiza kakhulu, kudingeka ulwazi olwengeziwe.

Xazulula isizathu esenza amakhasimende angathengi ngemva kokubonisana

Udinga ukuchaza izinzuzo, amaphuzu ayingqayizivele, acacile futhi angcono.

• Ngesikhathi esifanayo dala umuzwa wokuphuthuma nokungajwayelekile.
• Yenza amakhasimende azizwe enenzuzo, isibonelo: uma uthenga namuhla, ungathola isaphulelo sika-XXX.
• Kwenze kube lula kumakhasimende ukuthi afake ama-oda futhi anikeze izinketho zokukhokha ezengeziwe.
• Phetha ngombuzo (ngemuva kokuba abantu abaningi bephendule umbuzo wekhasimende, ikhasimende aliphenduli, ngakho kufanele liphethe ngombuzo)

Phendula kumakhasimende

?Amakhasimende "kodwa abanayo imali njengamanje"

❌ Impendulo engalungile:

• Ngingakunika isephulelo esincane (ukushintshashintsha kwentengo kuyisenzo esibi)
• Bese uze kimi uma unemali (ilahleka kanjalo)
• Ayibizi, akukwazi ukuba yimali enjalo.

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✔️ Impendulo elungile:

Dadewethu, ngiyaqonda ukuthi mina nawe sinamakhasimende amaningi aphinde akhathazeke ngentengo lapho kuboniswana neqembu labafundi, kodwa into esemqoka ukugxila kwikhwalithi yomkhiqizo kanye nomuzwa wokusetshenziswa, akunjalo?Kufanele ngabe usucwaninge lo mkhiqizo isikhathi eside, futhi impendulo oyibonile iqonde kakhulu isimo sakho!

?Amakhasimende "akufuna lapho edinga khona"

❌ Impendulo engalungile:

• Yebo, kulungile
• Ngithole uma ungidinga
• Ngilinde izindaba zakho

Cishe i-zero ithuba

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✔️ Impendulo elungile:

Ingabe kukhona okunye okufanele ukucabangele othandekayo?Ungakhuluma ngezinkinga ozicabangayo, futhi sizozixazulula ndawonye!Manje njengoba ubonisana, fakazela ukuthi umkhiqizo uyilokho kanye okudingayo.Akukhathalekile ukuthi ufake i-oda lami noma cha, kubalulekile ukuxazulula izinkathazo nezinkinga zakho, ucabangani?

Amagama angama-20 ukuphendula imibuzo yamakhasimende

Ngokuvamile, lapho ikhasimende lithi "angisakudingi," ikakhulukazi kungenxa yokuthi ikhasimende alikakakuzwa ukuphuthuma, noma alikalizwa inani lomkhiqizo wakho.

Ngezansi, sinikeza amagama angama-20 ukukhulula amakhasimende ekuphikisweni kwesikhathi, alungele ukusetshenziswa!

1. "Uma imali nezinsiza bekungeyona inkinga, ubungakwazi ukwenza isinqumo sokuthenga namuhla?"

• Uma, ngeshwa, ikhasimende lakho liphendula ngokuthi “Cha”, kusho ukuthi aliwazi ngokwanele umkhiqizo wakho, futhi udinga ukulungisa ngokushesha inani lomkhiqizo wakho engqondweni yekhasimende.
• Ngokuphambene, uma ikhasimende lakho liphendula ngokuthi "Yebo," kuzomele uphenye kabanzi ukuthi yini elibambezelayo ekwenzeni isinqumo sokuthenga.

2. "Yini ekubambezelayo ekwenzeni isinqumo sokuthenga?"

• Thola ikhasimende ukuthi likutshele ukuthi yiziphi izithiyo elihlangabezana nazo njengamanje, futhi ungaqonda kangcono ukuthi kungani ikhasimende limanqikanqika.

3. "Khona-ke, ucabanga ukuthi kufanelekile nini ukuthenga?"

Uma ikhasimende lisaphendula, empeleni angikalidingi, yini okufanele ngiyenze?

Ungase uthi, "Kungenzekani uma ngiphinda ngikufonele ngenyanga ezayo?"

4. "Uma ungathathi isinyathelo manje, uzoba yini umthelela wokufeza umgomo wakho?"

• Ingabe iklayenti lakho linePlan B?Ukube bebenakho, bebengeke babe nomuzwa onamandla wokuphuthuma.
• Ngakho-ke, kufanele uvumele ikhasimende ukuthi libone ukuthi umkhiqizo wakho ukuphela kwendlela yokuxazulula inkinga, ukuze ukwazi ukuthatha isinyathelo.

5. "Ngingakusiza kanjani ukuthi uthole izinsiza ozidingayo ukuze uncenge abenzi bezinqumo beqembu lakho?"

• Uma ikhasimende kungeyena umenzi wesinqumo sokugcina, udinga ukusiza ikhasimende ukuthi likholise umenzi wesinqumo sokugcina.

6. "Ngakho-ke igoli X aliseyona into ebaluleke kakhulu kuwe njengamanje?"

• Xhumanisa umkhiqizo wakho nezinjongo nezidingo zekhasimende lakho.
• Lo mbuzo ushintsha ukugxila kwengxoxo kusukela ekuthengeni umkhiqizo kuye endleleni umkhiqizo wakho osiza ngayo ikhasimende lakho ukuthi lifinyelele imigomo yalo.

7. "Ungathanda ukuwufinyelela nini umgomo wakho?"

• Uma impendulo yekhasimende ingacacile, kuyabacacela ukuthi inkinga yabo ayibucayi ngokwanele ukuthi idinga ukuxazululwa ngokushesha.
• Kodwa uma ungathola amaphuzu obuhlungu bekhasimende futhi udale umbono wokuthi "kufanele uxazulule inkinga ngenyanga engu-1", uzothatha isinyathelo.

8. "Uma ngiphinda ngithintana nawe ngenyanga ezayo, zizoshintsha kanjani izinto?" noma "Ngenyanga ezayo, izinto zizohluka kanjani?"

• Amakhasimende akho awekho eduze komkhiqizo wakho usuku lonke. Mhlawumbe umatasa ngomsebenzi wakhe futhi akanaso isikhathi sokunakekela umkhiqizo wakho. Mhlawumbe ikhasimende lakho lilindele ukugunyazwa kwesabelomali esivela kumphathi, noma limane lizindela. .
• Ngakho-ke, kufanele uvumele iklayenti ukuthi lizihlolele lona, ​​ukuthi kuzokwenzekani ngesabelomali salo, izinjongo, njll. ngokuzayo uma uxhumana nalo?Uma sebekulungele ngempela ukuxazulula izinkinga zabo, kungani kungenjalo manje?

9. "Ingabe uyaliqonda inani lomkhiqizo wethu?"

Eminyakeni yethu eminingi yokuthengisa, asizange sibone ikhasimende liphendula lo mbuzo bese lithi "Cha".Yisiphi isinyathelo esilandelayo?bheka iphuzu 10

10. "Ngakho-ke ucabanga ukuthi yini ezosiza inkampani yakho kakhulu ngemikhiqizo yethu?"

• Lo mbuzo uvumela ithuba lakho ukuthi liphinde imigomo yalo futhi libaqondise ukuthi bakutshele ukuthi kungani umkhiqizo wakho ubafanele, kunokuba ubenze balalele i-tirade yakho.
• Enye inzuzo yalo mbuzo ukuthi uma ubugxile ekuthengiseni iphoyinti A lomkhiqizo wakho, futhi ikhasimende lakho likukhombisa ukuthi likhathazeke kakhulu ngezinye izici, kufanele ulungise isu lakho kusenesikhathi.

11. "Ingabe ikakhulukazi ukhathazeke mayelana nesikhathi manje, noma kukhona okunye?"

• Ukumelana nesikhathi kweklayenti kungase kube ibhomu lentuthu nje.
• Ukuze uthole isizathu sangempela sokuthi kungani amakhasimende azibamba, udinga ukuwabuza,
• "Ingabe ikakhulukazi ukhathazeke ngesikhathi manje, noma kukhona okunye?"
• Iklayenti kungenzeka likuphendule: "Eh, ngikhathazeke kakhulu nge-xx", "Angiyidingi njengamanje, ngenxa ye-XX (isizathu sangempela)."
• Ngale ndlela, ungakwazi ukwazi i-crux yenkinga, lapho kulele khona ngempela.

12. "Ngani?"

Ezikhathini eziningi, izimpendulo ezilula yizona ezisebenza kahle kakhulu.

Ukuthengisa okuningi, lapho ikhasimende lithi angikudingi njengamanje, liqala ukwenza konke elingakwenza ukuze liqinisekise ikhasimende ukuthi manje isikhathi esingcono kakhulu sokuthenga, kodwa uma ubuza ukuthi "kungani" kuvame ukwenza ikhasimende linethezekile, futhi ungakwazi Impendulo yekhasimende inquma ukuthi yini okufanele lenze ngokulandelayo, futhi lizuza ngempela izinga elithile lokuhamba phambili nokuhlehla.

13. "Ngiyakuqonda lokho okucabangayo ngoba nginamakhasimende amaningi asesimweni esifanayo nesakho. Ngesikhathi esifanayo, ekugcineni anquma ukuthenga umkhiqizo wethu ngoba [banezinkinga ezingu-X, izinselele ezingu-Y], futhi umkhiqizo wethu Ungabanikeza [izimbuyiselo zika-Y]. Ngemva kokuthi sebesebenzise umkhiqizo wethu [izinyanga ezingu-X], [imiphumela engu-Y].

• Uma ufuna ukukholisa amaklayenti ukuthi angalibali, enye yezindlela ezinhle kakhulu umthetho wamacala.
• Sebenzisa izimo zakudala ekuthengisweni kwakho ukutshela ikhasimende ukuthi umkhiqizo wakho ungalethela liphi inani nokuthi kungani kufanele enze okuthile manje

14. "Ngiyabonga kakhulu, uma ungakwazi ngempela ukuthatha isinqumo njengamanje, noma yini engiyishoyo izovele ikumoshele isikhathi. Nokho, nginokuthile enginakho namuhla mayelana [nemboni yakho, imakethe, ohlangabezana nayo. ] Inselele], ngingakuthumelela ulwazi oluwusizo kakhulu ngereferensi yakho?"

• Kwamanye amakhasimende, noma ngabe uzama kangakanani, ngeke ukwazi ukuwakholisa ukuthi athenge ngokushesha.
• Ngoba kungenzeka ukuthi isabelomali seklayenti salo nyaka sesisetshenzisiwe, noma inkampani kungenzeka ikhiphe imithethonqubo emisha, futhi ukuthengwa kwempahla kufanele kudlule inqubo entsha, njalonjalo.Ngakho-ke, uma uqhubeka nokucindezela ikhasimende, kuzobuyela emuva.
• Ngalesi sikhathi, kufanele ushintshe indima yakho futhi ube umeluleki weklayenti: ngezikhathi ezithile thumela iklayenti ulwazi oluwusizo ukuze ilethe inani elingeziwe kuklayenti.
• Ngale ndlela, ungakha isithombe esigunyaziwe ezingqondweni zamakhasimende, futhi ngesikhathi esilandelayo lapho ikhasimende lidinga ukuthenga, into yokuqala efika engqondweni yakho.

15. "Ngezinye izikhathi lapho iklayenti lithi alilidingi njengamanje, empeleni lisho u-Y. Ingabe usesimweni esifanayo?"

• Ochwepheshe abaningi bezokuthengisa bazosebenzisa lolu hlobo lwenkulumo ukuze babhekane nokumelana abangakwazi ukukuphakamisa.Sicela ubheke ingxoxo elandelayo:
• Iklayenti: "Nginomhlangano maduze, ungangishayela futhi ngesonto elizayo."
• Ukuthengisa: "Mnu. Chen, empeleni ngizamile ukuxhumana nawe izikhathi eziningi. Imvamisa, uma ikhasimende lingicela ukuthi ngiphinde ngimfonele ngesonto elizayo, kusho ukuthi akajahile. Uxolo, nawe uyafana. "
• Iklayenti: "Kulungile, uma ungafuni ukungifonela, khohlwa."
• Sales: "Ngiyaxolisa Mr. Chen. Ngijabule kakhulu ukuxhumana nawe, kodwa angifuni ukukufonela ukuze uphazamise umsebenzi wakho lapho ungawudingi. Ngakho-ke, kungcono ukuthi ungathola isikhathi esivumelana nawe. , ucabangani?"
• Izikhathi eziningi, lapho amakhasimende ethi awayidingi okwamanje, angase angabi nayo intshisekelo emikhiqizweni yakho, futhi ngokuvamile awakubuyiseli amakholi akho nemilayezo. Njengamanje, ungasho kumakhasimende: " Uhlale uthi uzongishayela ucingo, Mnu. Chen", okuzwakala kungenanhlonipho futhi okubonakala kusola ikhasimende.
• Esikhundleni salokho, ungasebenzisa izinkulumo zale ngxoxo engenhla ukuze ubeke icala kuwena, futhi esikhundleni salokho wenze iklayenti lizizwe linecala.

16. "Ngingakusiza kanjani ukuthi uncenge kangcono abenzi bezinqumo beqembu lakho?"

• Izikhathi eziningi, iklayenti libambezeleka ekwenzeni isinqumo ngenxa yokuphikisa komphathi, noma akuyena nhlobo umenzi wesinqumo sokugcina!
• Kuleli qophelo, ungabuza iklayenti ukuthi ungamsiza kanjani ukuthi akholise abenzi bezinqumo beqembu lakhe.
• Ngakho-ke, ezimweni eziningi, ukubuza ukuthi "Ngingakusiza kanjani" kungadlala indima ebalulekile ekuvaleni ama-oda.

17. "Uma unganqumi manje, kuzokuthinta kanjani ukufezwa kwezinhloso zakho?"

• Uma ikhasimende lakho lingenabo ubunzima, kungani kufanele likulalele futhi lisebenzise umkhiqizo owukhangisayo?
• Kufanele ukhumbuze ikhasimende ukuthi lizoba nomthelela ongakanani kulo ngokubambezela isinqumo sokuthenga!

18. "Uma singaqali ukusebenzisa umkhiqizo ngemva kwezinyanga ezingu-X, ucabanga ukuthi yini okuzodingeka silinde isikhathi sika-Y ukuze sithole i-ROI yethu esiyifunayo?"

• Ngendlela efanayo, dala umuzwa wokuphuthuma kumakhasimende akho.
• Mtshele ukuthi umphumela uzovela ngokushesha nje lapho esebenzisa umkhiqizo omusha, ngakho angakwazi yini ukulinda?

19. "Iziphi izinto ezibalulekile zamanje zephrojekthi yenkampani yakho?"

• Amathuba okuthi iklayenti lakho linamaphrojekthi ambalwa okufanele liwaqedele ngesikhathi esisodwa.
• Ngakho-ke, uma ungathola umbono wesimo esijwayelekile sekhasimende, ungatshela ikhasimende ukuthi umkhiqizo wakho ungamsiza manje futhi uxazulule zonke izinkinga zakhe ngesikhathi esisodwa.

20. "Ingabe uke waba nezinqumo ezinkulu enkampanini yakho muva nje ezikuvimbele ekwenzeni isinqumo?"

• Iklayenti aliyidingi okwamanje, mhlawumbe ngenxa yokuthi isabelomali salo asikagunyazwa, noma ngenxa yokuthi inkampani isizoba nezinguquko ezinkulu, ezingenza kube nzima ngeklayenti ukwenza isinqumo ngokushesha.
• Ngakho-ke, buza iklayenti: "Ingabe kukhona okwenzekile enkampanini/embonini yakho muva nje okukwenze wangabaza?"
• Uma ephendula, "Yebo, ngikhathazekile ngoba isabelomali sethu singase sehliswe ngenyanga ezayo," uyazi ukuthi ubunzima beklayenti busebhajethi.
• Uma ikhasimende liphendula: "Cha. Ngenxa yokuthi inkampani yethu inezinqubo eziningi, ayisheshi kangako." Uzoqonda isizathu sangempela sokuthi kungani amakhasimende engabaza.

Ukufika kolwazi oludingwa amakhasimende omsebenzi

Uma umkhiqizo ushibhile, ulwazi oluncane amakhasimende aludingayo ukuze enze isivumelwano, "njengefilimu yocingo olukhanyayo oluluhlaza okwesibhakabhaka".

Uma umkhiqizo ubiza kakhulu, ulwazi oluthe xaxa ludingwa yikhasimende elivalayo.

Ngakho-ke, ekukhangisweni kwemfundo evamile nomkhakha wezimoto, baqale bathole uhlu lwamakhasimende, bese benikeza ulwazi olwengeziwe ngokuthengisa nolwazi olukusayithi ukuze bavale isivumelwano.