Isho ukuthini inqubo ye-SOP? Izifanekiso ezisebenzayo + amakesi akufundisa ukuthi ukwenze kanjani ngesinyathelo esisodwa✅

Isho ukuthini ngempela inqubo ye-SOP?

Lesi sihloko asikuvumeli nje kuphela ukuthi uqonde kahle imiqondo ewumongo yezinqubo ezijwayelekile zokusebenza, kodwa futhi sihlinzeka ngamacala angempela ukuze akufundise isinyathelo ngesinyathelo ukuthi ungakha kanjani uhlelo lwe-SOP olusebenzayo lwenkampani yakho, uthuthukise ngokushesha ukusebenza kweqembu, wenze ukuphatha kube lula kubaphathi, futhi ube nezisebenzi ezizishayelayo futhi zibeke izindinganiso!

Ungasoli abasebenzi bakho ngokungathembeki, yingoba awuqondi ukuthi kusho ukuthini inqubo ye-SOP! 🔥

Uthi bewazi? Abasebenzi bawela ogibeni nsuku zonke, hhayi ngoba beyiziphukuphuku, kodwa ngoba ungazange uzifundise indlela yokugwema.

Iyini ngempela inqubo ye-SOP?

Ukukubeka ngomusho owodwa:I-SOP (Inqubo Ejwayelekile Yokusebenza), bhala phansi zonke izindawo, wonke umsebenzi, kanye nesinyathelo ngasinye ngokucacile, ukuze noma ubani owenzayo angawenza njengokukopisha nokunamathisela!

Kuzwakala kulula, kodwa bambalwa kakhulu abantu abayiqonda ngempela i-SOP.

Lapho abaphathi abaningi bekhuluma ngabaphathi, bathi kuphela: "Mbheke kakhulu", "Kungani ehlala enza amaphutha", "Ngimtshele kangaki?"

Kodwa inkinga akukhona ukuthi abantu abalungile ngokwanele;Inqubo engacacile!

Ingqikithi ye-SOP: hhayi ukumiswa, kodwa ukuphindaphinda kwempumelelo!

Wonke umuntu uhlale ecabanga ukuthi i-SOP isetshenziselwa ukulawula abasebenzi, kodwa lokhu akulungile!

I-SOP enhle ngempela yileyo eshintsha ulwazi lube amazinga ukuze abanye bafunde ngokushesha, baqalise ngokushesha, futhi bakhiqize imiphumela ngokushesha!

Isibonelo, uma uqasha omele isevisi yamakhasimende omusha futhi i-SOP ibhalwe kahle, uzokwazi ukusingatha u-80% wezinkinga ngosuku lokuqala;

I-SOP ayibhalwanga kahle futhi usabukeka njengesisebenzi esisha ngemuva kokusebenza lapho izinyanga ezintathu.

Uma inqubo yokuthengisa oyifingqa ngemva kweminyaka eyishumi yokuzikhandla ingaguqulwa ibe yi-SOP wonke umuntu angayiphindaphinda, lokhu kuzoba "impahla yebhizinisi" yangempela!

Imfihlo yokusebenza okulula kwenkampani ukuthi bonke abasebenzi balandele i-SOP!

Anginalo ihaba, kodwa kwezinye izinkampani, cishe akekho osebenza isikhathi esengeziwe, futhi akekho obamba imihlangano nsuku zonke ukuze axabane.

Kungani?

Igama elilodwa nje:Bhala!

I-SOP kufanele ibhalwe esikhundleni ngasinye, futhi ngemva kokubhala, kufanele ibuyekezwe futhi ibuyekezwe njalo.

Amanye ama-SOP aze abhalwe asuka ephepheni elilodwa le-A4 abe inqwaba yamakhasi e-PDF, bese elungiselelwa inqubo yokusebenza okubonwayo okuku-inthanethi ukuze noma ubani oza azoyiqonda futhi noma ubani oyibonayo uzokwazi ukuyisebenzisa.

Kunezinkinga ezimbalwa nezincane nsuku zonke, amaphutha ambalwa nambalwa, nokuphatha kuba lula.

Ubasi uyenqena ukunxenxa abantu ukuthi basebenze. Izinqubo zilala lapho futhi zikhuluma kakhulu kunami.

Manje ake siqale ukuzilolonga!

Isizinda Esiyimfihlo SOP: Vumela ukusebenza kungasanciki ku- "metaphysics"!

Ngikhuluma ngesizinda esiyimfihlo, ngiyazibuza ukuthi ngabe uke wadidwa yini "abaphathi besizinda sangasese".

Ayini amalebula, i-fission, imisebenzi ecolisisiwe, ukuthengiselana kwenethiwekhi yokuxhumana nomphakathi...

Kodwa uke waqaphela:Isizathu sokuthi kungani isizinda esiyimfihlo sinzima ukuthi wonke umuntu usebenza ngendlela ehlukile!

Isevisi yamakhasimende ngayinyeUkubhalaKwehlukile. Wonke umphakathi unemithetho ehlukene, futhi inqubo yomsebenzi ngamunye ihlukile, ngakho umphumela uwukubheda!

Ngakho-ke, amaqembu amaningi aholayo wesizinda esizimele manje asevele aguqule zonke izinqubo zabo zokusebenza zaba ama-SOP!

njenge:

• Ngemva kokuthola amakhasimende amasha, yimaphi amagama okufanele athunyelwe phakathi namahora angu-3
• Imaphi amagagasi ezinzuzo azokwethulwa ngosuku lwesi-7?
• Kuthatha isikhathi esingakanani ukuthi umsebenzisi athule ngaphambi kokwenza kusebenze? Ungavula kanjani?
• Ungasilandela kanjani isigqi sokusebenza komphakathi kanye nendlela yokuklama imibhalo

Uzothola ukuthi: uma isizinda esizimele singenayo i-SOP, kufana nemoto yomjaho engenaso isiteringi. Lapho igijima ngokushesha, kuba lula ukugingqika!

Ukuphathwa kwe-SOP ka-Yu Donglai kushintsha izimpilo

Ngo-2014, umngane wami wahlangana no-Yu Donglai, usomabhizinisi waseXuchang, ngenhlanhla.

Ngaleso sikhathi, iPang Donglai yayingadumile njengoba isaziwa manje.

Kodwa lapho umngane wami evakashela esitolo sabo okokuqala, washaqeka.

Kunamazinga okuziphatha komsebenzi ngamunye;

Inqubo ngayinye inerekhodi elibhaliwe;

Ngemuva kwawo wonke umcimbi, kukhona isethi ephelele yama-SOP yokuwusekela!

Kungaleso sikhathi kuphela lapho ngabona khona ukuthi ibhizinisi alincikile kubantu abanamakhono, kodwa ezinhlelweni ezinekhono!

Ngemva kokuba umngane wami ebuyele ekhaya, waqala ukubhala i-SOP ephithene.

Kamuva, zonke izenzo zesevisi yamakhasimende, konke ukusebenza endaweni yokugcina impahla, yonke inqubo yokubuyisela imali... konke kwabhalwa encwadini yokusebenza.

Isizathu esenza inkampani yomngane wami izinze kangaka namuhla ukuthi imbewu etshalwe ngaleso sikhathi isihlumile.

Ngaphandle kwe-SOP, kuzodingeka ulinde "ukuphathwa kwezicishamlilo"!

Uma sikhuluma iqiniso, izinkampani eziningi zidonsa kanzima ngoba azinawo ama-SOP.

Nsuku zonke sibambeke emjikelezweni ononya othi “into eyenzekayo → thola othile → khuluma naye → lungisa → kukhona okwenzekayo futhi”.

Ucabanga ukuthi inkinga yesisebenzi, kodwa empeleni ngumphathi ongazange asungule inqubo kahle.

Ucabanga ukuthi ungayixazulula inkinga ngokuqasha abantu, kodwa empeleni awubaniki ngisho nezindinganiso zokuthi kwenziwa kanjani.

Kukhona i-SOP,Isinyathelo sokuqala sokuguqula inkampani isuke “ekubusweni ngumuntu” iye “ekuphatheni okuhlelekile”!

I-SOP enhle ngempela kufanele ikwazi ukuvela ngokuqhubekayo!

Abantu abaningi babhala ama-SOP bese bewalahla eceleni. Abathintwa iminyaka eminingana futhi abasebenzi kusafanele bababuke ngengilazi yokukhulisa.

Lokho akubizwa nge-SOP, lokho kubizwa ngokuthi “izinsalela zamasiko”!

I-SOP ewusizo kufanele iphindwe njalo!

Isibonelo, sihlela "umhlangano wokuthuthukisa inqubo" nyanga zonke, futhi umnyango ngamunye kufanele wenze iziphakamiso lapho izinto zimi khona, zihamba kancane, noma zixakile, futhi uzilungiselele!

Uma i-SOP yesikhundla ithuthukiswa njalo ezinyangeni ezintathu, igebe lizoba likhulu ngemva konyaka.

Manje uqala kanjani ukwenza i-SOP? Ngizokufundisa izinyathelo ezine!

1. Umsebenzi wokuhlakaza

Yenza uhlu lwakho konke okuqukethwe komsebenzi wesikhundla.

Isibonelo, umsebenzi wesevisi yamakhasimende: ukuthola abasebenzisi abasha, ukuphendula imibuzo, ukuphatha izikhalazo, isevisi yangemuva kokuthengisa...

2. Cwenga izinyathelo

Umsebenzi ngamunye uhlukaniswa ngezinyathelo ezinemininingwane zokwenza, futhi amazinga nezinyathelo zokuqapha zimakwa.

Isibonelo, "Siyakwamukela abasebenzisi abasha":

• Isinyathelo 1: Siyakwamukela
• Isinyathelo sesi-2: Qonda izidingo
• Isinyathelo sesi-3: Thumela ikhophi yesingeniso somkhiqizo
• Isinyathelo sesi-4: Qoqa ulwazi lwekhasimende

3. Dala izifanekiso namafomu

Yenza i-SOP ibonakale. Ungagcini ngokubhala umbhalo. Ngeza izithombe, amavidiyo, nezifanekiso ukuze abantu bakuqonde ngokuthi shazi!

4. Isigqi sokubuyekeza esilungisiwe

Buyekeza kanye ngenyanga, qoqa impendulo yabasebenzi, futhi ubuyekeze futhi uphindaphinde ngesikhathi ukuze wenze i-SOP ibe namandla ngokwengeziwe!

Ifomu lesifanekiso se-SOP + icala elingokoqobo

Okulandelayo isifanekiso esifushane, esicacile, futhi esiqondakala kalula se-SOP + nomboniso wamacala, ongasetshenziswa ngokuqondile emisebenzini yangempela👇

✅ SOP isifanekiso esisebenzayo (sisebenza kunoma yisiphi isikhundla)

Inombolo Yesinyathelo	Isihloko somsebenzi	Izinyathelo zokusebenza (imiyalo enemininingwane)	Amazinga/Izimfuneko	Ukuqapha	Umuntu Onomthwalo wemfanelo
1	Ithola amakhasimende amasha	Thumela umlayezo wokwamukela kumakhasimende futhi uzethule ngokuqhubekayo	Qedela eminithini elingu-1	Ithoni enobungane, azikho izixhumanisi zokukhangisa	Isevisi Yekhasimende A
2	Thola izidingo zamakhasimende	Sebenzisa imibuzo esethiwe ukuze uqonde izidingo zamanje zekhasimende	Imibuzo ebalulekile engekho ngaphansi kwemi-3	Gwema ukubuza imibuzo eminingi futhi ubangele amakhasimende ukuthi acasuke	Isevisi Yekhasimende A
3	Ncoma imikhiqizo efanelekile	Thumela ikhophi yesingeniso somkhiqizo ohambisanayo noma isixhumanisi sevidiyo ngokuya ngezidingo zekhasimende	Ayikho imikhiqizo engaphezu kwemi-3 engaphushwa	Gwema ukudluliselwa okuningi okuholela ekuxabaneni kwamakhasimende	Isevisi Yekhasimende A
4	Iqoqa ulwazi lwekhasimende	Thola i-ID/inombolo yocingo yekhasimende ye-WeChat bese umaka ulwazi ohlelweni lwe-CRM	Ulwazi kufanele luphelele futhi lunembile	Ungaphoqi lapho ikhasimende lenqaba	Isevisi Yekhasimende A
5	Izilungiselelo zesikhumbuzi sokulandelela	Setha isikhumbuzi esizenzakalelayo sokulandelela kwesibili ngemva kwezinsuku ezingu-3	Setha kusistimu ye-CRM	Imvamisa yokulandelela akufanele ibe kaningi kakhulu	Isevisi Yekhasimende A

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🎯 Indaba: Ishadi Lokugeleza Lokusebenza Komphakathi le-SOP (ithatha umsebenzi wezinsuku eziyi-7 njengesibonelo)

Uma inkampani yakho ingenalo ifomu elinjalo, akukhona ukuthi abasebenzi bakho azisebenzi kanzima, kodwa ukuthi abazi ukuthi benzeni! 😅
Kopisha lesi sifanekiso futhi ungaqala ukuphathwa kwenqubo ngokushesha ukuze wandise ukusebenza kahle kwakho! 🚀

I-SOP akuyona nje inqubo, futhi ingabaphathi bomphathiIfilosofi!

Ingqikithi ye-SOP empeleni"Lungisa" indlela yokusebenza kwebhizinisi, njengoba nje umhleli ebhala ikhodi, i-logic yesistimu enekhodi eqinile, umshini ungasebenza ngokujwayelekile.

Ukuphatha ukubhala ukuziphatha "kwabantu" kusethi "yezinhlelo zokusebenza".

Ukuthi inkampani ingaphila isikhathi eside futhi isebenze ngokuqhubekayo akuncikile ekutheni umphathi unekhono elingakanani, kodwa ukuthi isisungule yini isimiso esivumela “abantu abavamile ukuba bakhiqize imiphumela emangalisayo.”

Lolu hlelo luyi-SOP.

Indlela yokugcina yokuphatha akukona ukuzenzela wena, kodwa wukuvumela isistimu ikusebenzele.

Ukufingqa, yiziphi izinto ezibalulekile esikhulume ngazo?

• Inqubo ye-SOP iyinqubo evamile yokusebenza, hhayi okusemthethweni, futhi iwumugqa wempilo webhizinisi.
• I-SOP enhle iyisifanisi sokuhlangenwe nakho, evumela wonke umuntu ukuthi agweme ukuchezuka.
• Ngaphandle kwe-SOP, abaphathi benkampani bangathembela kuphela ekumemezeni nasekuncengeni, futhi bahlale becisha imililo
• Isizinda esiyimfihlo i-SOP siyisisekelo sokusebenza kwesizinda esiyimfihlo. Kuphela ngezinqubo ezicacile lapho ukukhula kungaqinisekiswa khona.
• I-SOP ayiqedwa uma isibhaliwe. Idinga ukubuyekezwa njalo nokuphindaphindwa ukuze ibe ngcono futhi ibengcono.
• Okubaluleke kakhulu, abaphathi kufanele baphathe i-SOP njengesu esikhundleni sokuthatha amaphepha amancane.

Uma futhi ufuna inkampani yakho isebenze ekushayeleni okuzenzakalelayo futhi ingabe isaba sesimweni sokwethuka;

Uma ufuna abasebenzi bakho benze njengebutho lezempi;

Uma ufuna ukushintsha usuka “kumenzi” uye ekubeni “umakhi wesistimu”;

Into yokuqala okufanele uyenze manje ukubhala phansi isihloko se-SOP yakho yokuqala!

(Yebo, ungasebenzisa futhiAIamathuluzi aku-inthanethiUkuze uthuthukise inqubo yakho ye-SOP)

Kungani ungavuli i-Excel bese uqala ukubhala inqubo yakho yokuqala? Ikusasa lakho "inkululeko yokuhlehlisa" incike kule nto! 💻💼🔥

Qala manje, inkampani yakho izokubonga.