Kusho ukuthini i-KPI? Ungazibeka kanjani izinkomba zokusebenza eziyinhloko ezisebenzayo?

Ama-KPI awayona ifomula engaguquki, kodwa ayithuluzi elinamandla lokuhlonza izinkinga.

Ucabanga ukuthi ama-KPI ayifomula yomlingo? Empeleni, avame ukuba ugibe olukhulu enkampanini.

Uma abantu abaningi bekhuluma ngama-KPI, bacabanga ngokushesha ngamathempulethi ahlukahlukene, njengokungathi ukuhlukanisa izinkomba zibe ezincane, ezinemininingwane eminingi kuzoholela ekukhuleni kokusebenza kweqembu.

Kodwa iqiniso liwukuthi, ama-KPI awakopishwa nje ohlwini lomunye umuntu; kumele abekwe ngokusekelwe ezinkingeni ezithile obhekene nazo.

Uma umane ukopisha izindlela zokulinganisa zabanye abantu ngomshini, kufana nokusebenzisa umuthi womunye umuntu ukwelapha isifo sakho; umphumela uvame ukuphambene nalokho obukuhlosile.

Ingqikithi yama-KPI isibuko esibonisa ukushiyeka ekusebenzeni kwethimba lakho, hhayi ithebula elimangalisayo.

Kusho ukuthini i-KPI?

I-KPI imele i-Key Performance Indicator.

Kuyinkomba yokulinganisa elinganisa ukuthi inkampani noma iqembu lisebenza kahle kangakanani emgomweni othile.

Kalula nje, ama-KPI asebenzisa izinombolo ukukutshela ukuthi umgomo usufeziwe yini nokuthi inkinga ikuphi.

Akuyona nje ithuluzi lokuhlola ukusebenza, kodwa ithuluzi lokuphatha elinamandla elikusiza ukuthi ubone izinkinga, uthuthukise izinqubo, futhi uthuthukise ukusebenza kahle.

Ngaphandle kwendlela egxile ezinkingeni, ama-KPI azoshintsha abe yizinto ezisemthethweni futhi abe yinqwaba yezinombolo ezingenamsebenzi.

Ama-KPI awawona amathempulethi, kodwa izindlela ezigxile enkingeni.

Abaphathi abaningi bathanda ukusebenzisa ama-KPI "njengethuluzi elijwayelekile lokuxazulula izinkinga".

Ngaphambilini, imali engenayo yokuthengisa kuphela eyayihlolwa; manje ihlukaniswe ngezinga lokuguqulwa, inani labathengisi, inani elimaphakathi le-oda, futhi ihlukaniswe ngezinga lokuchofoza lesiteshi ngasinye.

Kubukeka kuchwepheshile kakhulu, kodwa empeleni, akuqondi kahle incazelo yangempela yama-KPI.

Ama-KPI engeziwe awangcono ngempela; isihluthulelo ukuqondisa inkinga ngokunembile.

Uma inkinga yeqembu lakho kuphela izinga lokuguqulwa, khona-ke udinga ukugxila kuleyo metric kuphela.

Okunye ukuhlukana kuzophazamisa abasebenzi futhi kubenze balahlekelwe yisiqondiso.

Ungazibeka kanjani izinkomba zokusebenza eziyinhloko ezisebenzayo?

Isihluthulelo sokusetha ama-KPI "ukusebenza kahle," hhayi "ukuqonda konke."

1. Qala ngenkinga

Okokuqala, thola izithiyo eziyinhloko zeqembu.
Ingabe ithrafikhi ayanele? Izinga lokuguqulwa eliphansi? Noma izinga lokuthenga kabusha elibi?
Kuphela ngokuhlonza inkinga lapho singabeka khona izinkomba eziqondiwe.

2. Izinkomba kumele zilinganiswe.

Ama-KPI kumele alinganiswe ngezinombolo.
Isibonelo, "ukuthuthukisa ukwaneliseka kwamakhasimende" akucaci kahle, kanti "ukufinyelela isilinganiso samaphuzu enhlolovo yokwaneliseka kwamakhasimende angu-4.5 noma ngaphezulu" kungenziwa kalula.

3. Lawula inani lezinkomba libe ngu-3 kuya ku-5.

Izilinganiso eziningi kakhulu zingaphazamisa abasebenzi.
Ithimba elincane, eligxile kakhulu libavumela ukuthi bagxile ezindabeni ezibaluleke kakhulu.

4. Kuhlobene nezinhloso zamasu

Ama-KPI awakwazi ukuhlukaniswa nesu lenkampani iyonke.
Isibonelo, uma umgomo wenkampani ukwandisa isabelo sayo semakethe, khona-ke ama-KPI ayo kufanele asekelwe ekukhuleni kwemakethe kanye nokuthengwa kwamakhasimende.

5. Ukulungiswa okuguquguqukayo

Ama-KPI awamile.
Njengoba isimo semakethe kanye nesimo seqembu sishintsha, izilinganiso kumele zilungiswe ngesikhathi esifanele.

Imibono eyiphutha evamile ye-KPI: Ukuhlahlela ama-KPI ≠ Ukuxazulula izinkinga

Abantu abaningi bakholelwa ngephutha ukuthi isihluthulelo sama-KPI siseku "kuhlukaniseni".

Bakholelwa ukuthi uma izinkomba zichazwa kabanzi, kulapho abaphathi bephumelela khona.isayensi,

Kodwa iqiniso liwukuthi, kungakhathaliseki ukuthi izinkomba ziningiliziwe kangakanani, aziphumeleli uma zingaxazululi izinkinga eziyisisekelo.

Isibonelo, uma ukuthengisa kwakho kwehla, isizathu sangempela kungaba izinga eliphansi lokuguqulwa.

Uma uhlukanisa kuphela inani labathengisi, izinga lokuchofoza, kanye nenani elimaphakathi le-oda, ngaphandle kokubhekana nenkinga eyinhloko yezinga lokuguqulwa, khona-ke yonke imizamo yakho imane nje ingaphandle.

Inhloso yama-KPI akukhona ukwenza idatha ibukeke imnandi kakhulu, kodwa ukukusiza uthole imbangela yenkinga.

Ucwaningo Lwecala: Izinga Lokuguqulwa LiyiMetric Eyinhloko

Uma nicabanga ukuthi ningumndeniEzentengiselwanoUkuthengiswa kwenkampani kuye kwehla muva nje.

Ukusabela kokuqala kwabantu abaningi ukuhlukanisa imali engenayo yokuthengisa ibe yinani labathengisi, izinga lokuchofoza, kanye nenani elimaphakathi le-oda.

Kodwa ngemva kokuhlaziya, uthola ukuthi inkinga empeleni isesilinganisweni sokuguqulwa.

Ngakho-ke, indlela enengqondo kakhulu ukusetha izinga lokuguqulwa njenge-KPI eyinhloko.

Uma nje izinga lokuguqulwa likhuphuka, ukuthengisa kuzolandela ngokwemvelo.

Lena inhloso yangempela yama-KPI: ukuhlonza izinkinga ngokunembile nokugxila ezinsizeni zokuzixazulula.

Isiphetho: Ama-KPIIfilosofiukubaluleka

Ngombono wami, ama-KPI awayona nje ithuluzi lokuphatha, kodwa futhi ayindlela yokucabanga.

Kusikhumbuza ukuthi umongo wokuphatha akusikho ukuba yinkimbinkimbi kwedatha, kodwa kuyisisombululo sezinkinga.

Ukuphathwa okuphumelelayo ngempela kufanele kube lula futhi kunembile.

Inani lama-KPI alikho enanini lawo, kodwa lisekhwalithini yawo.

Kungamandla "okugxila" avumela amaqembu ukuthola impumelelo ezindaweni eziyinkimbinkimbi.

Ngakho-ke uma ubhekene nama-KPI futhi, khumbula: awawona amathempulethi, kodwa izinkemba ezibukhali, ezenzelwe ngqo ukusika impande yenkinga.

Isifinyezo sokugcina

1. Kusho ukuthini i-KPI? Imele i-Key Performance Indicator, esetshenziselwa ukukala ukufezwa kwemigomo.
2. Ama-KPI kufanele ahlelwe ngokusekelwe ezinkingeni, kunokumane akopishe amathempulethi.
3. Ama-KPI asebenzayo kumele abe nokulinganiswa, axhunywe ngendlela efanele, futhi anqunyelwe ku-3 kuya ku-5.
4. Umsebenzi wama-KPI ukuhlonza nokuxazulula izinkinga, hhayi ukuqoqa idatha.

Amandla eqiniso ama-KPI atholakala ekukusizeni ukuthi ubone futhi uxazulule izinkinga.

Ngakho-ke, ungadukiswa ubunkimbinkimbi bedatha. Esikhundleni salokho, sebenzisa ama-KPI njengethuluzi elinamandla lokushaya ngokunembile nangokuqondile amaphuzu abuhlungu.

Thatha isinyathelo bese uqala namuhla ukuba ithimba lakho lishayele ama-KPI anezinkinga zangempela, hhayi amathempulethi okushayela ukusebenza.

Lena yindlela ebalulekile yokuthi amabhizinisi afinyelele ukusebenza kahle kanye nobuhle.