Umongo wokuphathwa kwethimba le-e-commerce: Gxila ezindinganisweni, hhayi ekuphathweni okuncane! Umhlahlandlela osebenzayo wokwakha iqembu elizenzakalelayo.

Eqinisweni, ngibone abaphathi abaningi kakhulu abahlala bematasa becisha imililo.

Ngafika ehhovisi ekuseni futhi ngokushesha ngadonselwa emhlanganweni. Angizange ngiphefumule ntambama ngaphambi kokuba abasebenzi bangene begijima bebuza ukuthi ngingakwenza kanjani lokhu nokuthi ngingakwenza kanjani lokho. Lapho ngifika ekhaya kusihlwa, kwadingeka ngibukeze isiphithiphithi kusukela osukwini, bese ngiqhubeka nenqubo ngosuku olulandelayo.

Babonakala bezinikele kakhulu, akunjalo?

Kodwa uma ucabanga ngakho ngokucophelela, wenzani ngempela?

Akukhona ngokuphatha, kumayelana nokuxazulula izinkinga. Futhi iningi lalezi zinkinga livela ngokungazelelwe ngoba izindinganiso azicacile.

Uma abasebenzi behluleka ukwenza imisebenzi yabo, umphathi usola isimo sabo sengqondo. Uma imiphumela yomsebenzi inganelisi, umphathi usola ukuntuleka kwabo kwekhono. Uma amaphutha afanayo eqhubeka esenzeka, umphathi angabagxeka futhi abaqeqeshe ngokuphindaphindiwe.

Ngokuhamba kwesikhathi, umphathi waba nomuzwa wokuthi laba bantu akunakwenzeka ukubafundisa, kungakhathaliseki ukuthi uzama kanjani. Izisebenzi zazinomuzwa wokuthi izidingo zomphathi zazihlala zishintsha, futhi akukho lutho abalwenzayo olwalulungile.

Zombili izinhlangothi zazikhathele futhi zizizwa zoniwe.

Kodwa ngokuvamile, akukhona ukuthi izisebenzi azifuni ukwenza umsebenzi omuhle, kodwa kunalokho azikwazi ukuthi zingakwenza kanjani noma ukuthi yiliphi izinga lokusebenza elibhekwa njengelihle.

Umbono wami ukuthi esikhundleni sokuchitha isikhathi ngilungisa abantu ngokuphindaphindiwe, kungcono ukusungula izindinganiso kuqala.

Lokhu kuzwakala kulula, kodwa lapho ngicabanga kakhulu ngakho, kulapho ngiqaphela khona ukuthi lokhu kuyindlela enengqondo yokuphatha.

Iyini indinganiso?

Akulula njengokutshela abasebenzi ukuthi “yenzani kahle lokhu.” Lokho akunamsebenzi ngoba ukuqonda “okuhle” komuntu wonke kuhlukile.

Indinganiso idinga ukuchaza ngokucacile izinto eziyisithupha: ukuthi ubani onesibopho, ukuthi kuzoqedwa nini, yiziphi izenzo ezithile, yiziphi izidingo zokwamukelwa, ngubani ozohlola, nokuthi yiziphi izimo okudingeka ukulungiswa kuzokwenziwa.

Isibonelo, uma inkampani ifuna ukwethula isikhangiso sevidiyo emfushane, ayikwazi ukucela abasebenzi ukuthi "benze umkhankaso wesikhangiso usebenze kahle." Lokho akucaci kahle, futhi abasebenzi basazodideka.

Udinga ukucacisa ukuthi ubani onesibopho sokukhetha izihloko nokubhala amakhophi , nokuthi ubani onesibopho sokubuyekeza. Yiziphi izindinganiso okufanele amavidiyo aqoshwe futhi ahlelwe ngokuvumelana nazo? Idatha kufanele ihlolwe nini ngemva kokushicilelwa? Yiziphi izilinganiso okufanele zihlangatshezwe ukuze kuvunyelwe ukukhuliswa okwengeziwe, futhi yiziphi izimo okufanele ziholele ekumisweni? Okokugcina, ubani ozokwenza ukuhlaziywa kokuhlolwa kwesidumbu?

Uma lezi zidingo zicacile, kulapho abasebenzi bezoba nezizathu ezingcono lapho bezisebenzisa, futhi kulapho abaphathi bezoba nempumelelo khona lapho behlola.

Cabanga ngalokhu: ngaphandle kwezindinganiso, abasebenzi bangenza kuphela ngokusekelwe ekuqondeni kwabo. Abantu abayishumi bangase babe nezindlela eziyishumi ezahlukene, bese umphathi kufanele abonise ukuthi yini engahambanga kahle uma imiphumela ingagculisi.

Ngokuhamba kwesikhathi, abasebenzi bazozwa ukuthi izidingo zomphathi zihlala zishintsha, futhi umphathi uzozwa ukuthi abasebenzi abakwazi ukufundiswa kungakhathaliseki ukuthi bazama kangakanani.

Njengoba izinhlangothi zombili zixhumana futhi zibuyekeza ngokuphindaphindiwe, izindleko zokuphatha zanda ngokwemvelo.

Izindleko zezindinganiso ezikhona engqondweni yomphathi kuphela

Ngezinye izikhathi nginomuzwa wokuthi izinkampani eziningi azinazo izindlela zokwahlulela, kodwa kunalokho lezi zindlela zikhona engqondweni yomphathi kuphela futhi azikahunyushwa zibe izinqubo iqembu elingazisebenzisa.

Umphathi uyazi ukuthi yimiphi imikhiqizo efanele ukuthuthukiswa, ukuthi yikuphi ukubhala amakhophi okwamukelekayo, nokuthi ukutshalwa kwezimali kufanele kwandiswe ngaphansi kwaziphi izimo. Kodwa-ke, lezi zahlulelo azibhalwa phansi, futhi azihlelwanga ngokusemthethweni zibe yizinqubo noma izifundo zamacala. Lapho abasebenzi behlangabezana nezinkinga, abasenakukhetha ngaphandle kokubuyela kumphathi.

Uma ulwazi lungenakuqongelelwa futhi luphindaphindwe, lapho ikhono lomphathi lokuxazulula izinkinga liqina, inkampani ingase ithembele kakhulu kumphathi mathupha.

Ingabe lokhu kuyinto enhle? Esikhathini esifushane, yebo; esikhathini eside, akunjalo neze.

Kusukela emakhonweni omuntu ngamunye kuya emakhonweni enhlangano

Ukusungula izindinganiso kusho ukuguqula okuhlangenwe nakho okuqinisekisiwe kwabaphathi kanye nabasebenzi abavelele kusuka emakhonweni ngabanye kuya emakhonweni enhlangano.

Kuzo zonke izinkinga ezivame ukuxazululwa, bhala phansi ikhambi. Kuzo zonke izindlela ezisebenzayo eziqinisekisiwe, bhala phansi ngokucacile izizathu zesinqumo. Kuzo zonke izenzo ezinhle ezitholakele, ziguqule zibe inqubo iqembu elingayilingisa.

Ake ngikutshele, le nqubo ingase ibe nzima ekuqaleni, futhi ithatha isikhathi eside kunokumane utshele abasebenzi ukuthi benzeni.

Kodwa ngemva kwamasonto ambalwa wokuzijwayeza njalo, uzothola ukuthi wonga isikhathi esiningi, futhi ithimba lakho lithola ukuqonda okujulile ngezindinganiso.

Uma ubheka emuva ezinyangeni ezimbalwa kamuva, uzothola ukuthi awusadingi ukubheka wonke umuntu nsuku zonke.

Izindinganiso kumele ziguquke ngokwezidingo zebhizinisi.

Yiqiniso, ukusungula izindinganiso akusho ukuthi izindinganiso azisoze zashintsha.

Imboni ye-e-commerce ishintsha ngokushesha. Imithetho yeplatifomu, isakhiwo sethrafikhi, indawo yokuncintisana kanye nezidingo zamakhasimende kushintsha njalo, futhi amazinga nawo kumele aphinde ahlolwe kanye nebhizinisi.

Ngakho-ke, izinkampani azidingi nje kuphela ukuba nezindinganiso zokusebenzisa, kodwa futhi zidinga ukucacisa ukuthi ubani onesibopho sokuvuselela amazinga, ukuthi okuhlangenwe nakho okusha kungafakwa kanjani kuma-SOP, nokuthi izindlela ezindala kufanele ziqedwe ngaphansi kwaziphi izimo.

Izindinganiso ezinhle azikuvimbeli ukucabanga kwabasebenzi, kodwa kunalokho zinciphisa ukuzama nokulungisa okuphindaphindiwe kwezinga eliphansi.

Abaqalisi baqeda umsebenzi wabo kancane kancane ngokwemikhuba emihle yamanje, kuyilapho osomaqhinga beqhubeka nokuhlola amathuba nezindlela ezintsha, bese bebuyekeza amazinga ngolwazi olusebenzayo olufakazelwe.

Ngale ndlela, izinkampani zingakwazi ukusebenza kahle ngenkathi ziqhubeka nokuguquka.

Izindinganiso ezicacile zenza abaphathi bakwazi ukuqaliswa ngeqiniso.

Ukuphatha ngokuqinisekile kuhilela ukuxhumana, ukugqugquzelwa, kanye nokuthuthukiswa kwamakhono, kodwa konke lokhu kufanele kusekelwe ezindinganisweni ezicacile.

Ngaphandle kwezindinganiso, abaphathi bangathembela kuphela emizweni yabo ukuze bahlole abasebenzi. Ngezindinganiso, abasebenzi bayazi ukuthi yini okufanele bayenze, abaphathi bayazi ukuthi yini okufanele bayihlole, kanye nenkampani iyazi ukuthi ingathuthukisa kanjani.

Ukuphatha okuphumelelayo ngempela akukhona ukwenza umphathi achithe isikhathi esiningi eqapha wonke umuntu, kodwa mayelana nokwenza izindlela ezifanele zokusebenza zicace, zisetshenziswe, zihlolwe, futhi ziphindaphindwe njalo.

Njengoba izindinganiso zisungulwa kancane kancane, abaphathi bangasuka ekubeni “umphathi oxazulula izinkinga njalo” baye “enkampanini exazulula izinkinga ngokwesimiso.”

Cabanga ngakho, kufana nokusuka kumuntu oyedwa uthwele umthwalo uye eqenjini labantu abalandela imephu.

Umgwaqo usengumgwaqo ofanayo, kodwa ukuthi uhamba ngawo kancane noma cha kuncike ekutheni imephu yomzila icacile kangakanani.

Njengoba usufundile kuze kube manje, uma ukuthole kuwusizo, sicela uthande futhi wabelane ngakho. Uma ufuna ukuthola izibuyekezo kuqala, ungangilandela futhi.

Ngiyabonga ngokufunda isihloko sami. Sizobonana ngesikhathi esizayo.