Kungani umkhiqizo wakho we-AI ungcolile? Izinqubo Zokusebenza Ezijwayelekile (ama-SOP) ziyikhodi yomthombo yenkathi ye-AI.

Esikhathini esithile esidlule, ithimba lethu lakha ama-ejenti amaningana e-AI.

Akuyona ithoyizi eliboniswa ku-demo ukuze lihlabe abantu umxhwele, kodwa uhlobo olufakwa enkambisweni yangempela yebhizinisi futhi oluhilela umsebenzi wangempela, owenziwa ngezandla nsuku zonke.

Futhi qagela ukuthi kwenzekeni?

Ngemva kokubuka i-demo, cishe bonke abangane bami bebhizinisi babuthana bangizungeza bathi, "Usebenzisa hlobo luni lwemodeli enkulu? Ihlakaniphe kanjani kangaka?"

Ngiyahleka njalo.

Ngabe sengithi kubo, "Bafowethu, into ebalulekile akuyona imodeli."

Kuyinqubo Ejwayelekile Yokusebenza (i-SOP).

Lokho kuzwakala kulukhuni kancane, kodwa ngezinye izikhathi nginomuzwa wokuthi lokho akushoyo kuyiqiniso ngempela.

Amandla, hhayi ubuchopho

Phakathi nalesi sikhathi, sizame i-Claude, i-GPT-5, i-DeepSeek, kanye ne-Qianwen. Uma sikhuluma iqiniso, ngomsebenzi ofanayo, imiphumela yayihluke kakhulu kuye ngokuthi yini esiyidlayo.

Umusho ofanayo: Ngisize ngiphendule iklayenti.

Abanye abantu bafaka umyalezo othi, "Ungummeleli wenkonzo yamakhasimende ochwepheshe, sicela uphendule amakhasimende ngenhlonipho," kodwa okuphumayo kuyinqwaba yezinto ezijwayelekile, ezilungile, kodwa ezingenamsebenzi nhlobo.

Othile wamnika umqondo wokuthengisa owawuqoqwe ngumfowabo othengisa kakhulu eminyakeni emithathu yokuzama nokwenza amaphutha: indlela yokuthola amaphuzu abuhlungu, indlela yokusingatha ukuphikiswa, nokuthi kufanele uvale nini isivumelwano. Umphumela wawuzokushiya umangale, ngoba wawungazwakali sengathi umshini ukhuluma.

Uyini umehluko?

Akukho ebuchosheni, kusesimisweni esisinikwe sona.

Bengilokhu nginomuzwa wokuthi abantu abaningi kakhulu basebenzisa i-AI njengobuchopho.

Nganginomuzwa wokuthi uma nje imodeli inamandla anele, ngingamane ngifake imiyalelo engacacile futhi izongenza umsebenzi kahle kakhulu kimi.

Akunjalo.

Ingqikithi ye-AI akuyona ingqondo, kodwa amandla okusebenzisa amandla.

Umsebenzi we-lever kuphela ukukhulisa.

Uma uyinika isu elinembile kakhulu neliqinisekisiwe ngokuphindaphindiwe lezinga lokuwina eliphezulu, ingakusiza ukwandisa amandla akho okukhiqiza ngokuphindwe kayinkulungwane noma kayishumi.

Kodwa uma uyinika imiyalelo eminingi engcolile, ngisho nengenangqondo, izokwandisa ukungcola uqobo.

Kukhona isisho esidala emphakathini wabahleli bezinhlelo esithi: "Udoti ungena ngaphakathi, udoti uphuma."

Udoti ungaphakathi, udoti ungaphandle.

Esikhathini se-AI, ngicabanga ukuthi sidinga ukuvuselela ukuqonda kwethu.

Ama-SOP awasewona nje amadokhumenti.

I-SOP yikhodi yomthombo yenkampani.

Ngacabanga ngalowo musho izikhathi eziningana, futhi lapho ngicabanga ngawo kakhulu, wawubonakala ufanelekile kakhulu.

Cabanga ngakho: iyini ikhodi? Kuyisethi ye-logic echazwe kahle nesebenzisekayo ekhiqiza lokho okufundayo.

Uma uthayipha kabi uhlamvu olulodwa, uhlelo luyaphahlazeka, noma lukunike umphumela ongalindelekile nhlobo.

Emehlweni e-AI, yilokhu okushiwo yi-Standard Operating Procedure (SOP).

Akunandaba ukuthi ubhala kahle kangakanani noma ukuthi udala i-PPT yakho ngokucabangela kangakanani; kukhathalela kuphela imiyalelo oyinikezayo, ukuthi iyasebenza yini ngempela, nokuthi ingabe iholela ekunqobeni ngempela.

I-SOP oyibhalile ingase ibe nje incazelo yomsebenzi.

Kodwa ezinkampanini eziningi, engikubonile okuthiwa ama-SOP, uma sikubeka ngembaba, kumane nje kuyincazelo yemisebenzi.

Engikubhalayo ukuthi: njalo ekuseni ngo-9 ekuseni, ngivula i-backend bese ngiphendula imiyalezo yamakhasimende.

Lolu hlobo lwento luyikhodi engavumelekile ku-AI.

Akuvumelekile ngoba kuchaza isenzo kuphela, hhayi umqondo wokuwina.

Ikutshela ukuthi uqale nini umsebenzi nokuthi yimiphi imisebenzi okufanele uyenze, kodwa ayikutsheli ukuthi uphendule kanjani lapho ikhasimende likuthethisa, ukuthi ungamcindezela kanjani ikhasimende uma lithi lizocabanga ngakho, noma ukuthi yimaphi amagama okufanele uwasebenzise ukubuyisa ikhasimende uma selizohamba.

Lezi yizindlela zokunqoba.

Lezi zindlela zokucabanga zifihliwe kakhulu ezingqondweni zabasebenzi asebekhulile, enkumbulweni yemisipha yalabo abathengisi abaphezulu kanye nabasebenzi asebekhulile abasebenza, futhi azikaze zibhalwe phansi.

Kuleli qophelo, kufanele ngisho okuthile egameni lezinkampani eziningi.

Ngiyaqonda ngokuphelele ukuthi kungani ama-SOP ekugcineni ebhalwa njengezincazelo zomsebenzi.

Ngoba ama-SOP awusizo ngempela kunzima kakhulu ukuwabhala.

Kufanele uhlukanise amaqhinga umuntu asebenze kuwo iminyaka emihlanu futhi wazama futhi wehluleka izikhathi eziyizinkulungwane eziyishumi abe yizinyathelo ezinhle kakhulu, uchaze ukuthi kukuphi lapho kufanele asebenzise khona, ukuthi yimaphi amagama, nokuthi iyiphi injongo okufanele ayifeze isinyathelo ngasinye.

Lokhu kudinga umuntu ozimisele ukwabelana ngamakhono akhe abaluleke kakhulu, kancane kancane, futhi awaguqule abe ngamazwi.

Lo msebenzi uyashesha, uyakhathaza, futhi uyabacasula abantu, futhi azikho izinzuzo ezisheshayo.

Ngakho-ke, izinkampani eziningi zikhethe ikhambi elilula kakhulu: bhala incazelo yomsebenzi ukuze uqhubeke, inqobo nje uma abantu beyiqonda.

Kodwa-ke, lesi sixazululo asisasebenzi enkathini ye-AI.

Inqubo Yokusebenza Ejwayelekile Yangempela (i-SOP) kumele igxile ebhizinisini.

Inqubo Yokusebenza Ejwayelekile Yangempela (i-SOP) kumele igxile ebhizinisini.

Ake ngikunike isibonelo esithile.

Indlela yokusebenzisa i-AI ekuthengiseni.

Ukusabela kokuqala kwabantu abaningi ukufundisa i-AI ukuba nenhlonipho, ubungcweti, nokukhuluma ngezwi elinobungane.

akulungile.

Lokhu akufani nokufundisa umuntu omusha ukuthi athi “sawubona” nokuthi “wamukelekile.” Bangakhumbula umbhalo, kodwa abakhumbuli ukuthi bazokwembula nini izinhloso zabo zangempela.

Okufanele ukunikeze ngempela i-AI yi-logic yokuthengisa eyenziwe ngumthengisi ohamba phambili wenkampani yakho, noma ngabe kuthathe izilingo namaphutha ayizinkulungwane eziyishumi.

Kungumdlalo ongemuva kwenkulumo yokuthengisa, indlela yokwembula amaphuzu abuhlungu, kanye nekhono lokubona kusengaphambili ukuthi ikhasimende licabangani ngempela uma lisho lawo mazwi.

Hlukanisa yonke le ndlela yokucabanga ye-ROI ephezulu ibe ama-SOP acacile kakhulu bese uwaphakela i-AI.

Ngalesi sikhathi, i-AI ​​yayinomphefumulo walowo mthengisi ophambili.

Yiyo kuphela engathatha indawo yalowo mthengisi ohamba phambili othola ama-yuan angu-30,000 ngenyanga futhi ungase ungakwazi ngisho nokuwagcina, futhi ucubungule inani elikhulu lama-lead ongakwazi ukuwaphatha.

Lena ikhodi yomthombo.

Ngezinye izikhathi uma ngibheka amanxusa ambalwa esiwaphethe, ngizizwa ngididekile kancane.

Ngoba umsebenzi ewenzayo uyinto umuntu ojwayelekile oqeqeshwayo angenakuyiqhathanisa nayo. Iqapha amakhulu abantu abaholayo ngesikhathi esisodwa, futhi ilandela umqondo womthengisi ohamba phambili kumuntu ngamunye. Ayithinteki ngokomzwelo, ayikhathali, futhi ayiyekethisi ngoba nje ifinyelele umgomo wayo wokuthengisa wanyanga zonke.

Wonke amakhono ayo avela ku-SOP ebhaliwe.

Ngakolunye uhlangothi, uma ungenayo le khodi yomthombo.

Ungatshela i-AI ukuthi, "Bhala ikhophi ethile , uphendule iklayenti."

Umphumela wayo awulutho ngaphandle kwemfucuza yezimboni enqwabelene ngezinto ezingenangqondo.

Kubukeka kusebenza kahle kakhulu, kukhiqiza imiphumela eminingi ngokushesha, kodwa empeleni, kumane nje kukhiqiza ukuxhumana okungafanele ngobuningi.

Ikhasimende lithole leyo mpendulo enenhlonipho kodwa engenalutho futhi lazi kahle ukuthi kwakungumshini nje onikeza impendulo engasho lutho.

Ucabanga ukuthi wonga abasebenzi, kodwa empeleni ulahlekelwa amakhasimende ngokushesha kunanini ngaphambili.

Uma i-AI inamandla kakhulu, kulapho izidingo ze-Standard Operating Procedures (SOPs) ziphakama khona.

Futhi kukhona okuphambene kakhulu nalokhu.

Uma i-AI inamandla kakhulu, kulapho izidingo zekhono lokubhala le-SOP lomphathi kanye neqembu eliyinhloko ziphakama khona.

Akukhona ukuthi uma uphansi kungcono.

Abantu abaningi bacabanga ukuthi ngokuthuthuka kwe-AI, bangawina kalula ngokuyisebenzisa ngokunganaki.

Ngokuphambene nalokho.

Umphumela wokukhulisa we-leverage ulingana.

Uma imodeli inamandla kakhulu, kulapho isiphithiphithi sikhula khona kakhulu eqoqweni lakho lemiyalelo ephithizelayo.

Esikhathini esidlule, besingathembela kokuhlangenwe nakho nokuqonda kwabasebenzi asebekhulile ukuze sivale izikhala kule nqubo. Nakuba inkampani yayidinga ukulungiswa okukhulu, okungenani yayingaqhubeka isebenza.

Uma ufuna ukusebenzisa i-AI, kufanele uqale wenze ulwazi oluyimfihlo engqondweni yakho nalolo lochwepheshe bebhizinisi lucace, uluguqule lube ikhodi eqoqekayo.

Nami ngiwele kulolu gibe.

Ngesikhathi siqala ukusebenza kwi-Agent, sasijabule futhi sicabanga ukuthi singayiphathisa konke. Kodwa inguqulo yokuqala eyaphuma yayiyinhlekelele.

Akukhona ukuthi imodeli imbi, ukuthi asikakatholi ukuthi sifuna ilandele yiphi indlela yokucabanga.

Umqondo ukhona ezingqondweni zethu, kodwa ngaphandle kokukufaka ku-SOP yegama negama, isinyathelo nesinyathelo, i-AI ingahamba ebumnyameni kuphela.

Kamuva, sachitha amasonto amaningana sihlaziya futhi sibhala kabusha amasu ezinkampani eziningana eziyinhloko ngalinye ngaphambi kokuba siwasebenzise kahle kancane kancane.

Ngokweqiniso, le nqubo iyakhathaza kakhulu kunokuqasha abantu ngqo.

Kodwa uma usuqala isigqi, leso sivinini esikhulu siyajabulisa ngempela.

Njengoba ngangiyisithukuthezi njengami, ngangicabanga ukuthi konke kuzolunga uma sengifikile kumodeli, kodwa iqiniso langithinta amasonto amaningana.

Ugesi ngo-1880, kanye ne-AI namuhla.

Lokhu kungikhumbuza indaba endala kakhulu.

Ngawo-1880, ugesi waqala ukusabalala e-United States, futhi abanikazi bezimboni abaningi bachitha imali eningi ukuthenga amajeneretha nezinjini zikagesi bese bezifaka emafektri abo.

Babecabanga ukuthi uma sengivuliwe, ukusebenza kahle kwami ​​​​kuzothuthuka nakanjani.

Ngenxa yalokho, abantu abaningi bathole ukuthi ukusebenza kahle kokukhiqiza akuthuthukanga kakhulu.

Ngoba bamane bashintsha injini yokuqala yesitimu ngenjini kagesi, kodwa ukwakheka, imigqa yokukhiqiza, kanye nezindlela zokuphatha zefektri yonke akushintshanga.

Ugesi uyangena, kumane kuwushintsho lomthombo wamandla, inqubo endala ayishintshi.

Labo abazuze ngempela ekukhuleni kukagesi baba ngabokuqala ukuthola ukuthi amafektri kufanele abukeke kanjani ngemva kokufika kukagesi.

Bayiklama kabusha ifektri, bahlela imishini ezungeze ugesi esikhundleni sokwenza ugesi uvumelane nomklamo omdala oshiywe yinjini yesitimu.

Okufanayo kusebenza ku-AI.

Lesi sigaba samanje empeleni sifana kakhulu no-1880.

Abantu abaningi bangena ngokushesha, bathenga amamodeli abiza kakhulu, futhi bafaka ama-ejenti amahle kakhulu, kodwa izinqubo zebhizinisi eziyisisekelo kanye nezinqubo zokusebenza ezijwayelekile zazisafana njengoba zazinjalo ezinsukwini zokuqala zeqembu lesikhashana.

Ugesi uhlinzekiwe, kodwa ukwakheka kwawo akukashintshi.

Ngakho-ke okubonayo izinkampani eziningi zisebenzisa i-AI ethuthukisiwe kakhulu ukwenza umsebenzi wakudala kakhulu, zikhiqiza inqwaba yemfucuza yezimboni enhle.

Impi yamakhanda isifinyelele empini yokucabanga okunengqondo.

Futhi ngicabanga ukuthi isici esinamandla kakhulu salolu gagasi lobuchwepheshe be-AI yilesi.

Ishintshe ngamandla ukuncintisana kwebhizinisi kusuka emncintiswaneni wabasebenzi kuya emncintiswaneni we-logic.

Esikhathini esidlule, wawungathembela ekubeni nezisebenzi eziningi, amasosha ambalwa asebenzayo ukuze agcine izinto zisebenza, kanye nomphathi ukuze acime imililo nsuku zonke. Ngisho noma inkampani yayingahlelekile, ubukhulu bayo babusho ukuthi isakwazi ukusinda.

Lokho ngeke kusebenze manje.

Konke ukusebenza kahle okufezwa ngomzamo womuntu akusizi ngalutho uma kubhekene namandla okusebenzisa ikhompyutha.

Ekugcineni, izinzuzo zentuthuko yezobuchwepheshe zizoncika emakhono ayisisekelo enhlangano.

Uma usaphatha ama-SOP njengedokhumenti nje okufanele uyifeze.

Labo abancintisana nabo abaphatha ama-SOP njengekhodi yomthombo yokubhala, ukuhlanganisa, nokuphindaphinda ngokuphindaphindiwe sebeqalile kakade ukusebenzisa amandla ekhompyutha ukuncintisana nezinsizakusebenza zabantu.

Ngezinye izikhathi nginomuzwa wokuthi abantu abaningi baye bahlulela kabi ikusasa.

Abantu bahlala bekhathazekile ngokuthi i-AI izothatha indawo ye-sno-no-so.

Angicabangi kanjalo.

Esikhathini esizayo, ngeke kube yi-AI eqeda iqembu elithile labantu.

Kunalokho, inhlangano ebilokhu isebenza ngokungacaci, ukuqonda okuthule, kanye nesitayela sokuphatha okwesikhashana yaziveza ngokuzumayo lapho ibhekene nama-algorithms anembile.

Ngokuvamile abantu bayakufihla lokhu, ngakho inkinga iyafihlwa.

Uma i-AI, umahluleli ononya, isithathelwe indawo, umqondo ongakaze ubhalwe phansi ngokucacile uba sobala ngokuphelele.

Ucabanga ukuthi unenqubo ehleliwe.

Empeleni, onakho nje kuphela abasebenzi abambalwa abanekhono elimangalisayo besikhathi eside.

Lapho ngicabanga kakhulu ngalawo mazwi, kubanda kakhulu.

Ukubuyela embuzweni wokuqala

Ake sibuyele embuzweni wokuqala.

Umngane wami ungibuzile ukuthi hlobo luni lwemodeli enkulu esiyisebenzisayo.

Manje bengizombuza umbuzo ofanayo.

Uyondla ngani?

Ngoba amamodeli azoba maningi kakhulu, ashibhile futhi ashibhile, futhi abe njengamanzi nogesi, abe yingqalasizinda.

Kodwa indlela yokuqonda ephumelela kakhulu ebhalwe ku-SOP, ikhono lokuhlanganisa umphefumulo wabathengisi abaphezulu ibe yikhodi, izohlala ilula.

Yilowo msele wangempela.

Akuyona imodeli.

Yikhodi yomthombo esekhanda lakho.

Njengoba usufundile kuze kube manje, uma ukuthole kuwusizo, sicela uthande futhi wabelane ngakho. Uma ufuna ukuthola izibuyekezo kuqala, ungangilandela futhi! ⭐

Ngiyabonga ngokufunda isihloko sami. Sizobonana ngesikhathi esizayo.