Can AliExpress sellers take the initiative to refund? What should I pay attention to when operating an AliExpress store?

Now more and more merchants are opening stores on AliExpress. In many cases, due to some reasons, the delivery cannot be delivered on time, and there will be some refunds. However, many people do not know the rules of AliExpress. Can AliExpress sellers take the initiative to refund?

Can AliExpress sellers take the initiative to refund?

You can ask the buyer to apply to cancel the order. After the order is canceled and closed, the system will automatically refund the buyer.If the buyer chooses their own reasons for canceling the order, it has no effect on the seller; if the buyer chooses the seller's reason, when you agree to cancel, it will involve a transaction not to sell.

After the transaction does not sell and reaches a certain amount, the transaction will beSEOThe search ranking has a certain impact, and the account will be frozen if the situation is particularly serious.So try to let buyers choose their own reasons as much as possible.

What should I pay attention to when running an AliExpress store?

1. We select products through data selection in the backend of AliExpress. With the help of data analysis in the backend, buyers clearly know what the needs of which industries are, what products are the most popular, what industry products are popular, and what are unpopular. The distribution of buyers in the industry, so that the market can be segmented and profit margins can be optimized according to the characteristics of buyers in different regions.

2. In the selection of products, try to avoid the popular categories of AliExpress, and choose products that are relatively unpopular in the major categories, so that the profit margin is large, and at the same time, they can select the product categories they currently need in combination with the local market environment.

3. New products on the store, do store activities.

4. Launch products + store activities + create popular models + report platform activities.

5. Set coupons, time-limited, store-wide discounts, full-scale discounts, etc. There is a special display platform on AliExpress, you candrainageWhen you come to your store, you can set up several more coupons. Different gradients can attract customers from different classes. When there are few orders, you can send 1-2 US dollars without threshold coupons, and the home page of the store will put 2-3 US dollars of products.

6. Regional analysis of AliExpress products. Fast sellers can see the needs of those regions through background data analysis. Some places are cold all year round, and some places are tropical regions. The products needed will be different. Know which specific products are in the tropics The demand is large, and those products are sold in colder areas.

It should be noted that after the seller agrees to the refund (dispute), the order will calculate the dispute rate.Once the dispute rate occurs, don't worry, the dispute filing rate has a certain starting threshold, and only if it exceeds a certain reasonable value will it have an impact.It is recommended that sellers follow up on the changes in the indicators of "Seller Service Points - Dispute Rate".