What should I do if the dead screen of Samsung mobile phone does not move?Android phone crash solution

If your Samsung phone freezes or lags, you can try the following solutions for Android phone freezes.

• Method 1: Recovery Mode Shutdown and Restart
• Method 2: Uninstall is uselesssoftwareand reboot after clearing data
• Method 3: Samsung officially recommends the Android phone crash recovery method

Method 1: Enter recovery mode, shut down and restart the phone

• This method isThe easiest, or the fastest solution to the problem of the Android phone's dead screen not moving.

1. Long press the power button to force shutdown.
2. Long press the volume button and the power button to enter recovery mode.
   
3. In recovery mode, select power off.
   
4. Long press the power button to power on.

Method 2: Restart the phone after uninstalling unused software and clearing data

1. If your phone is slow to respond, we recommend doing the following:
2. Check memory capacity, clear data, and uninstall third-party software that you don't install often.
3. In standby mode, press and hold the physical button in the middle of the phone for more than 2 seconds - select the button in the lower left corner of the pop-up interface - if there are active applications, select the right to end all.
4. If the phone has an external SD card inserted, remove it and test it.
5. Backup phone data (phone book, SMS, multimedia files, etc.) and restore factory settings.

Method 3: Samsung officially recommends the solution to Android phone crash

Dear Samsung users: 

• If the phone is stuck, responding slowly, sometimes not responding, etc., it is recommended to:

1. If the phone is stuck, responding slowly, sometimes unresponsive, etc. Suggestion: Restart the device.If the phone has a built-in battery, press and hold the power key and the volume down key for more than 7 seconds to restart the device.
2. Too many programs running in the background of your phone can cause your phone to run slowly and get stuck.It is recommended to close some background programs.
3.  Some machines support smart managers or memory managers.It is recommended to use this feature to manually close automatically running applications.
4. If only a few applications have the above situation, it is recommended that you update the application or uninstall and reinstall other versions after deleting the application;
5. Check whether the phone memory is insufficient, it is recommended to uninstall and delete some rarely used programs or files;
6. Check if the phone has system push notifications, if so, update the phone to the latest system version.
7. If it doesn't work, back up the data in your phone (contacts, messages, photos, etc.) and try a factory reset.

If the problem still exists, please bring the purchase invoice, repair card and mobile phone to the Samsung repair center, and professional after-sales engineers will test it for you.