What should I do if an Amazon product is suddenly misjudged as a toy and children's product review category?

Children's products have always been AmazonE-commercePopular product categories on the site.

However, all products involving children must be strictly scrutinized before they can be sold.

However, there are also many sellers who do not make children's products, and even their products have nothing to do with children's categories, but they have received a notice from Amazon for review.

How should Amazon sellers deal with product reviews that are misidentified as toys and children's products?

XNUMX. First of all, it is best to prepare the materials at one time.

• Even Amazon in the same department has a lot of customer service staff, and there are more than N customer service staff waiting.
• Therefore, when your CASE is returned due to lack of materials, the next time you submit it, it may not be the call center you submitted last time.
• Therefore, strive to prepare all the information (including required and possibly required) at one time and submit it as an attachment at one time to improve efficiency.

Second, double-check your listing content.

• In the content of the listing, if there are some keywords that may be misjudged as children's products, then listing review will be triggered.
• So when our product triggers a review, we first check the listing content.
• We didn't find any suspicious keywords in the listing we filled out.
• But in the quality assurance and review of the product, there are two customer service who are asking: "Is this a product? Is it suitable for children?" Many words of children's vocabulary also appear in the responses below.
• Since it cannot be deleted, we have emailed a description of the problem and provided screenshots.
• If your product is not a children's product, and you have keywords related to children in your listing, it's a good idea to delete it.

XNUMX. When you are not sure what materials to submit, remember to consult customer service first.

Once we receive the product review review, we will send an email to the customer service saying that our product does not belong to the children's category, and will also ask the customer service what to do.

The reply from Amazon's customer service mainly asked us to prepare four kinds of materials.

1. Product Code;
2. supplier information;
3. The main sales target is the company;
4. Product comparison chart with children's products.

What should I do if an Amazon product review is mistakenly identified as a children's product?

If you encounter any audit issues, be sure to use the above methods to quickly and accurately find the appropriate audit mode.

After the listing's sales are suspended, its various indicators will drop sharply.

The only way to minimize damage to your listing is to restore the right to sell as soon as possible.