How many days will AliExpress buyer disputes be resolved?How to handle AliExpress buyer disputes?

In the case where the AliExpress buyer receives the goods, the dispute application is still submitted for the following reasons, including product quality problems, product damage, wrong transportation methods, selling fake goods, etc.…

How many days will AliExpress buyer disputes be resolved?

It is reported that once a buyer submits a dispute application on AliExpress, AliExpress sellers need to reply to the dispute within 5 days.

If the seller on AliExpress does not respond, the buyer can request AliExpress to intervene in the judgment.

In addition, from the date the judgment takes effect, AliExpress provides both buyers and sellers with a 10-day processing period to resolve disputes through negotiation.

Also, the judgment cannot take effect if the goods are en route to the delivery address within the commitment period.

At the same time, AliExpress may have bad order records due to disputes, and AliExpress sellers should check all negative reviews on my AliExpress in time.

Therefore, it is strongly recommended that sellers should try their best to resolve all disputes with buyers in order to avoid AliExpress intervening in making rulings.

During AliExpress's adjudication process, AliExpress used seller rates to calculate liability, which means that AliExpress will take a one-time claim to determine who is responsible for the dispute.

AliExpress seller liability rateformula for calculating rates

The formula for calculating this rate is as follows:

Seller Responsibility Rate = Seller Responsibility Determined by AliExpress in the last 90 days / The number of orders for the total number of orders in the last 90 days.

That said, sellers should not take risks to decide disputes with buyers, because once a seller is determined to be the responsible party, he may face penalties from AliExpress.

More importantly, sellers should pay attention to keep all backup order details in time, including emails, order tracking details, chat records, etc.

Also, if the buyer does not submit an order for a refund, it means they can only submit the dispute to AliExpress for a refund.At the same time, once the refund is returned to the buyer's account, AliExpress may charge some related fees.

Cancellation of AliExpress Dispute Method

If you want to cancel the AliExpress dispute, the following methods are generally used.

• AliExpress merchants must carefully check the product when shipping to ensure that the product is correct.
• If there is no problem in this step, the problem lies with the customer, but at this time we cannot directly say that it is the customer's fault.
• The most important thing for AliExpress after-sales service is to understand the essence of the problem with customers.
• Where is the problem with the goods, whether it is completely unusable, damaged in transit, or not used by the customer at all.

Once you understand the specifics of the problem, you can address it accordingly.

After the problem is properly resolved, it is also very necessary to give certain rewards to customers.

• For example, the next time a customer buys, a small discount is given at a certain discount.
• Of course, some cheap little gifts are also OK.
• Perhaps these small actions will make consumers feel the sincerity of this kind of customer service.

Secondly, another situation is that the merchant cannot guarantee that his product is good or bad when it is shipped?Will it be sent by mistake?

Later you have to confirm that it is indeed your own problem.

If conditions permit, first reassure the client and let the client choose one or two acceptable options.

Third, the reason why AliExpress buyers are not interested in the product is because there may be an actual problem with the customer.

If consumers are already angry, they still want to vote on the official website, and they have to give bad reviews.

At this time, the best way is to respond to the email in real time, apologize, and hint that you are willing to pay in full, so that customers do not complain or deliberately give bad reviews.

Can only hope he can explain why the product is not good and take some live photos.

When dealing with AliExpress post-sales disputes, customers can relax their emotions, which is very helpful in identifying product problems, and these cases can also be archived.

In order to effectively avoid similar errors in the future, special attention should be paid to the real-time description.

Once it is determined that the responsibility lies with the AliExpress buyer, the merchant can directly appeal to the official platform, and the platform will make a judgment.