eSender What should I do if the eSIM virtual mobile phone number package expires?Expired Service Retention Period Modification Notice

if your eSender SIM card/virtual phone numbercode package/eSIMWhen the service expires, it will be received in advance eSender WeChat official account mobile phone SMS notification, reminding you to recharge and purchase package renewal as soon as possible, and there will be a short retention period.

eSender What should I do if my virtual phone number expires?

It is best to purchase the package renewal immediately, don't wait for the last deadline of the retention period to purchase the package renewal, otherwise it will be bad to forget when you are busy...

due to expiredcellphone numberOnce the retention period expires, the mobile phone number will be automatically cancelled, so don't lose the big because of the small!

It is suggested that it is best to purchase a package renewal immediately for the mobile phone number that has expired.

eSender How to exchange the expired package??

If the package expires and the retention period has expired, and you want to restore the China/Hong Kong virtual mobile phone number you purchased before, eSender We also have solutions for you:

1. Contact Customer Service:If you confirm that the package has expired, you can eSender Contact customer service through the WeChat public account dialog box. Please have your account information and previously used virtual mobile phone number ready so that customer service can help you quickly.
2. Number retrieval:Explain your situation to customer service and ask if your virtual mobile number can be restored. If the number has not been ordered by another user after it expires, it can usually be retrieved.
3. Renewal operation:If customer service confirms that it can be restored, you need to follow the instructions to complete the renewal operation. After the renewal is successful, your China/Hong Kong virtual mobile phone number should be able to resume normal use.

• Account protection suggestions:Because after the virtual mobile phone number is bound to accounts on major platforms, when changing to a new mobile phone to log in to the account, you must use the bound virtual mobile phone number to log in, otherwise the account cannot be retrieved and logged in. Therefore, we recommend regular renewal of your private virtual mobile phone number to improve account security.
• To prevent further expiration:In order to avoid a similar situation from happening again in the future, it is recommended that you renew your mobile phone number in time before it expires, or set a reminder to ensure that you do not miss the renewal time.

⚠️ Precautions

eSender Notice of Modification of Retention Period of eSIM Package Expiration Service

thank you very much eSender Users have always been interested in [ eSender 】support!Our company decides从2022年8月19日00:00:00（北京时间）起,Correct eSender The [Retention period after the expiration of the package] for all newly purchased eSIM packages will be adjusted.That is, [15-day retention period after the package expires] is adjusted to [7-day retention period after the package expires], and other service commitments of the eSIM package remain unchanged!

• The adjustment of the eSIM [retention period after the package expires] is applicable to all new and old Hong Kong users. I hope eSender Users understand and support, we will, as always, serve the vast majority of eSender Users can provide more convenient, higher quality and more cost-effective communication services.

【 eSender Retention period after the eSIM package expires] Adjustment time

2022年8月19日00:00:00（北京时间）

take effect

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