How to complain about the infringement of WeChat public account nickname?How to Complain about Copyright Infringement of Official Account Articles

Many new media companies have likely encountered trademark infringement and misuse.

As we all know, while such malicious use may not have a serious impact, in today's era of rampant online marketing , it can lead to the loss of some customers and even negatively affect one's own e-commerce brand due to brand misuse.

Next, Chen Weiliang will share with everyone:

How can WeChat Official Accounts complain about fraudulent use of trademarks, products and brands, and protect their legal rights through formal and legal means?

Complaint steps after WeChat public account infringement

Step 1: Enter the WeChat Official Accounts Platform

Step 2: Click on the copyright infringement complaint at the bottom.

Scroll to the bottom of the WeChat Official Accounts Platform page and find the "Infringement Complaint" entry link ▼

• (Most legal institutions or websites will have a "infringement complaint" link at the bottom of the page)
• The general infringement complaint method will not be in a prominent position.
• If you can't find it, look carefully.

Perform real-name authentication

After visiting the "Infringement Complaint" page, there are 2 options ▼

• WeChat official account (priority): WeChat official account, you can log in directly to file a complaint.
• No WeChat official account: There is no WeChat official account, but you need to log in to your personal WeChat account before you can appeal.

No matter which one you choose, it's the same.

His rule is to require real-name verification of your identity before you file a complaint.

First, to make it easier for you to understand and follow up on complaints and progress,

The second is to prevent malicious complaints:

• WeChat is not a government agency, and he must also retain some legal interpretation rights and necessary evidence to deal with.
• Therefore, you must log in to file an infringement complaint. Here, I choose to log in with the WeChat public account.

Step 3: Log in to the WeChat Official Account

Enter the account password and log in to the WeChat official account.

Step 4: Click the "Infringement Complaint" link in the lower left corner of the page.

After entering the WeChat public account management background, click the "infringement complaint" link in the lower left corner of the page▼

Step 5: Redirect to the copyright infringement complaint page

There will be 3 options menu ▼

1. I want to complain
2. I want to appeal
3. Commit record

1) I want to file a complaint: This is where you submit a complaint.

• Complaints will issue some legal notices, and some supporting materials to be provided for complaints.

2) I want to appeal:

• I can file a complaint with someone else and list the materials I need to appeal.
• In other words, if you are complained by someone else, you can file a counterclaim.

3) Submission record:

• This is a list of your complaint, complained and appeal history, and you can check your progress.

File a Complaint of InfringementSelect Menu

Here we select the "I want to complain" menu and browse to the bottom.

Click the "Apply for Infringement Complaint" button to enter the infringement complaint application page. The system will guide you through 3 steps:

• 【1 Fill in the content of the complaint】→【2 Preview】→【3 Submit the notice】

Fill out the complaint

main data

• Right holder type:The certified official account is automatically filled in by default, and there is no need to enter it manually.
• Name:The certified official account is automatically filled in by default, and there is no need to enter it manually.
• Business license or organization code certificate:The certified official account is automatically filled in by default, and there is no need to enter it manually.
• contact address:Fill in the address where the business license is located.
• Postcode:Fill in the zip code where the business license is located.
• Contact:Legal person (you can also fill in the official account operator or authorized agent, it is recommended to write a legal person).
• cellphone number : cellphone number(It is recommended to fill in the official account registration mobile phone number).
• Email:Email (recommended to fill in the official account registration email).

5.1.2 Contents of the complaint

• Complaint Category:There are six categories of complaints, namely, nickname infringement, avatar infringement, function introduction infringement, content plagiarism, article infringement on reputation/goodwill/privacy/portrait, and others.Here I choose "nickname infringement", of course, you can also choose "avatar infringement" or "feature introduction infringement", if there are multiple infringement categories, you can submit multiple times.As long as it involves your trademark name or brand image infringement, you can choose accordingly.
• Infringed Content:Fraudulent use of trademarks.
• Infringing public account:Add an official account and search.
• Description of complaint:This WeChat user and official account have used our company's trademark name to engage in online publicity, promotion and other activities without the authorization of our company. Please order the WeChat public platform to delete it, thank you!
• Evidence:Trademark registration certificate, trademark power of attorney, business license, legal person ID card (mainly to prove that the copyright of the trademark or brand word involved in the keywords you complain about belongs to you).

Step 5: After filling in the information, please click the "Confirm Identity and Next" button ▼

Step 6: Preview

Preview and check your information ▼

• After confirming that there are no problems, you can click to confirm the submission.

Step 7: Submit the notification letter

After WeChat scanning and verification, the submission can be successful.

• At this point, the system will return a "submission successful" prompt and notify within 7 working days.
• However, it usually doesn't take this long and usually takes a maximum of 3 business days for a response to be processed.

Step 8: Go to "Commit History"

• You can also go to "Submission History" to view the results, the current status of the complaint is "Under Review", waiting for the results.
• Under normal circumstances, as long as the information is filled in as required and legal materials are submitted, the complaint can be passed smoothly.
• The fastest time, you can successfully appeal within 1 working day.

How to check the result of infringement complaint?

The following is the query method of the infringement complaint result of the WeChat public account:

[Login to the WeChat public platform] → [Click on "Infringement Complaint" at the bottom] → [Submission Record] → [Complaint Record] → [Details];

• Processing time: 7 working days with a public platform account, 15 working days without a public platform account.

Extended reading:

🔗What should I do if my WeChat public account nickname is cancelled due to complaints? Counter-appeal after the nickname infringes upon copyright

🔗Are WeChat complaints useful? How can I check the results of WeChat complaints about infringement?

🔗What to do if a WeChat official account infringes your rights? How to resolve the consequences of a complaint against an official account