How can I appeal to Amazon and get my account back if my Amazon account has been frozen for alleged infringement?

How likely is it that a blocked Amazon account can be retrieved with an appeal?

• If your seller account is blocked, you must learn how to write an Amazon appeal to get it back.
• While there is no one-size-fits-all solution to being banned by Amazon, there are several important factors that determine whether you can write an appeal.

My Amazon account is frozen, how can I appeal to Amazon to get my account back?

Amazon's complaint points:

1. Find out the real reason why your account was frozen
2. Prepare an appeal
3. How to apply for appeal

Find out the root cause of Amazon account freeze

First, find out whether the store was frozen because of account performance or a violation of Amazon policy.

• Under normal circumstances, Amazon will prompt the reason for the account suspension in the email, but will not explain the problem too thoroughly.
• For sellers who run their own stores, it should be easy to understand what Amazon is talking about.
• Sellers can check the performance indicator data of their stores, or check the one-star or two-star feedback records or past disputes and claims.
• At the same time, Amazon will guide sellers to file a complaint in the mail to restore their store’s selling rights.
• Generally, there is only one opportunity to appeal, and sellers may still get their accounts back through appeals.Therefore, sellers should seriously prepare for appeal.

Prepare an appeal

Before starting an appeal, it is recommended that sellers prepare the appeal content.

Regarding the content of the appeal letter, we have also made the following arrangements:

1) The attitude of admitting mistakes is very important.When expressed in writing by the seller, there should be no personal resistance.

2) Find the direct cause of account closure, analyze the reasons, analyze the factors that lead to customer dissatisfaction, and humbly admit your mistakes and deficiencies.At the same time, there are no issues unrelated to closing the store.

3) If the seller analyzes the reason for the account freezing in the email, please provide detailed information and accurate data as much as possible.

4) The seller should develop an effective improvement plan to ensure that similar things do not happen again in the future.This plan should be as detailed as possible, but also targeted and operable, and do not arbitrarily apply templates.Let Amazon feel that you are sincere and believe that you will have the determination to change store operations, continue to provide high-quality services to buyers, and abide by platform policies, rather than perfunctory.

5) The seller should also mention the expectation of unfreezing the account and write the corresponding store development plan.
When the seller formulates the content of the complaint, it is best to list the content of the complaint in the form of points, so that the expression will be clearer.After drafting your appeal, don't rush to submit your appeal email.You should call friends who are good at English to see if the writing has grammatical errors, the language is accurate enough, and the content is detailed enough.After confirming that there is no problem, proceed to the next appeal.

Amazon Account Appeal Portal

1) Amazon sellers can log in to the Amazon seller background, click Performance Notifications, find the email that Amazon notified the account was blocked, click the "Appeal decision" appeal button, write the prepared appeal content, write it down, enter and submit the email.

2) If the seller cannot log in to the seller center, you can use the registered email address to send the complaint content to Amazon's [email protected] email address for complaint.

3) Pay attention to email replies and background notifications (Notification)

After the seller sends the complaint, Amazon will generally reply within 2 working days.However, due to the time difference, China is 13 to 18 hours faster than the United States, so sellers should be patient, but don't wait.

In addition to paying close attention to the registered mailbox, you should also try to improve some existing problems according to the improvement plan you wrote on the appeal letter.

If Amazon has not responded for more than 2 working days, the seller can send an email again to ask whether Amazon has received the appeal he sent earlier.

If Amazon's response to your appeal is incomplete, please supplement it.

Under normal circumstances, if the situation is not particularly serious (repeated infringement), Amazon will not be too difficult, and will restore the seller's selling authority after receiving the seller's complaint email.

However, if Amazon clearly replies that the seller refuses to restore the account, then sorry, the seller's account is completely dead.

Amazon Account Analysis

Comprehensive analysis of Amazon seller accounts.

This can evaluate your customer metrics and spot bugs.

The most important customer complaint analysis indicators are feedback evaluation, customer satisfaction evaluation, customer satisfaction evaluation, order failure rate and return rate.

Knowing this data can clarify your situation and the possibility of reinstatement after your account has been suspended.

Matters needing attention in Amazon account appeal

What matters most to Amazon is the effort sellers put in to satisfy customers.

• That said, reopening requires proof to the seller performance review panel that the mistakes that led to the product ban have been addressed and that the same mistakes will not be repeated.
• When writing Amazon's grievance process, it must be acknowledged that sellers are responsible for finding the error that led to the grievance.
• After taking responsibility, a brief, detailed plan must be provided on how to improve these mistakes.
• For example, if a shipping error leads to a ban, you need to explain how the head of the department (or yourself) can improve the way they work to avoid making the same mistake in the future.
• Your grievance plan must be complete, concise, and very detailed.
• When developing an action plan, it’s important to keep customer service priorities in mind.
• The principle of customer first should run through Amazon's written complaints.
• Amazon views your ability to sell on its platform as a "privilege", not a right.
• Keep their core mission in mind so you can potentially reopen.

Can I get my banned Amazon account back with an appeal?

It can be said that there is a chance to pass the appeal, but the seller must pay attention to this point in the operation of the store, abide by theE-commercePlatform regulations!