How to find Tencent customer service official account online manual feedback WeChat payment problem?

Since it is reported that马来西亚WeChat paymentRinggit wallet, open before Hari Raya in June 2018▼

There is also news that this is a batch open function.

Now some users can use WeChat to pay for ringgit wallet consumption, but some users still have a situation like this: the Malaysian WeChat wallet is not displayed...

So they all asked in unison:

  • Why hasn't my WeChat account been activated, Malaysian Ringgit wallet?

The following is the teaching of opening and enabling WeChat payment wallet in Malaysia▼

If you follow the above tutorial, "Switch Wallet Region" still cannot be displayed...

Because this is a WeChat problem, you need to report it to Tencent customer service and urge Tencent customer service to open a WeChat wallet for you.

As long as you have feedback to Tencent's human customer service, after a period of time (maybe about a week or a month), the function of wallets in other areas of WeChat will be activated ▼

How to find Tencent customer service official account online manual feedback WeChat payment problem?

  • ▲ When your WeChat successfully opens the function of wallets in other regions, you will see a prompt like "You have opened wallets in other regions, you can switch to the upper right corner to view."
  • As long as you report to Tencent's human customer service sooner, the sooner you may enable wallet functions in other regions.

How to contact Tencent Online Customer Service?

How to open the chat interface with Tencent customer service in WeChat?

1) Wechat opens "Contacts"▼

WeChat opens "Address Book" No. 5

2) Click the "magnifying glass" above to search▲

3) After entering "Tencent customer service", select the Tencent customer service official account▼

WeChat search found Tencent customer service official account No. 6

4) Begin to describe the problem you encountered▼

In the Tencent customer service official account, start to describe the problem you encountered No. 7

Chen WeiliangIn the conversation with the Tencent customer service official account, I found that there is a "How to openHong KongWallet" autoresponder.

Due to this "how to open a Hong Kong wallet" problem, it is similar to the problem of not being able to open a Malaysian WeChat wallet.

So, type this " How to open a Hong Kong wallet "After the question, you will receive an automatic reply from the Tencent customer service official account▼

In the conversation on the Tencent customer service official account, I saw the 8th automatic reply "How to open a Hong Kong wallet"

5) [Click here] Fill in the information and submit it to human customer service▲

Then, you will enter the small program of Tencent customer service, and submit the information to the Tencent human customer service.

  • Open the Tencent customer service applet
  • Click "Consult Customer Service" at the bottom
  • Select product: WeChat Pay
  • Question Type: Other Questions

6) One of them is to fill in the contact number, and it is found that if you enter an overseascellphone number, cannot pass▼

Tencent customer service applet, feedback WeChat problem: input overseas mobile phone number, can not pass the 9th

  • Tencent customer service applet tips:Please enter the correct contact number
  • It looks like it can only be imported from mainland Chinacellphone numberOnly then...

7) If you do not have a mobile phone number in mainland China, you can apply hereChinese mobile number

  • There is not much money in the renewal fee of a Chinese mobile phone number. It is recommended to renew the fee.
  • Because there may be SMS notifications, in order to ensure that you can receive them as usual, it is recommended to renew the fee.

8) Then, go back to the Tencent customer service applet and fill in the China you just applied forvirtual phone numbercode▼

Tencent customer service applet, fill in the 11th Chinese virtual mobile phone number you just applied for

Problem Description:

  • WeChat Pay Ringgit Wallet will be available before Hari Raya.
  • I saw that many friends have already opened it. I have bound the debit card of RHB Bank Malaysia. Why can't I open the Malaysia WeChat ringgit wallet?

The above problem description is for reference only. If you want to open a WeChat wallet in Malaysia faster, it is best to urge Tencent customer service to open it for you.

In the "Problem Description", you can say something like this:

"I have an urgent need to use the Malaysian WeChat wallet. I hope Tencent customer service can open the Malaysian WeChat wallet for me as soon as possible. I am very grateful!"

What if you have opened wallets in other regions (RM wallets), but do not have the function of transferring and receiving money?

Since the feedback to Tencent's human customer service, the function of wallets in other regions of WeChat can be successfully opened.

Why not use this method to urge Tencent and ask them to open the transfer and collection functions for you?

To urge Tencent to open the transfer and collection functions, you can say:

"I have already opened the WeChat wallet in Malaysia, but there is no function of transferring and receiving money. I have an urgent need in this regard. I hope that Tencent customer service can enable the function of transferring and receiving money for my WeChat wallet in Malaysia as soon as possible. Thank you so much!"

Malaysians can't withdraw the RMB red envelopes they grabbed in the WeChat group.you could put it that way:

"Before WeChat Pay could be bound to a foreign credit card, but now I want to withdraw the RMB in the WeChat wallet, but it requires users to add a Chinese bank card before withdrawing...

I do not have a Chinese bank card because I am Malaysian Chinese (in Malaysia);

Moreover, it is becoming more and more difficult for foreigners to open bank accounts in China, and various rules restrict...

Therefore, the RMB in my WeChat wallet cannot be withdrawn, and I request WeChat to solve this problem as soon as possible.Thank you so much for this!"

9) Submitted successfully▼

WeChat customer service applet, problem feedback submitted successfully 12th

  • Successful submission: We will process it for you as soon as possible, and the result will be notified to you by the Tencent customer service official account, please pay attention to check

Small trade.E-commercePractitioners all expressed their hope that after feedback to Tencent customer service, the problem that Malaysia WeChat Pay cannot open ringgit wallet can be solved quickly, so that they can open it as usualWechat marketingthe road.

WeChat Pay Wallet Alternative

It is recommended that you do not rely too much on WeChat Wallet, because China's Internet is strictly controlled, and the use of WeChat Pay will be subject to many rules and restrictions.

If a tool or method fails, alternatives must be found.

Internet marketingWhen practitioners cannot use WeChat wallet, PayPal is a very good alternative.

If you do not have a PayPal account, please follow the latest PayPal Chinese registration tutorial below▼

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2 people commented on "How to find Tencent customer service official account online manual feedback WeChat payment problem?"

    1. Maybe some people received a reply from Tencent customer service and opened WeChat wallet after a while, and some may not be so fast...

      As long as there is feedback to Tencent customer service and urging to open it soon, there will be an opportunity to open a WeChat payment wallet ^_^

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